After plugging headset Jabra, mouse not working properly, Linux Mint

1kk · 05-17-2016, 02:23 AM

Hi,

I have difficult problem with my new headset Jabra EVOLVE 40 UC Stereo. After plugging in some mysterious things happen with mouse. Application which window is active, for example my web browser is working properly, if I change windows, but it is still the same application it works too. In case, when I open another app; some music player, terminal, whatever, my mouse stop working. I can move cursor, but I can't left-click or right-click anything. I tested it on other computers with Linux Mint and it works the same. On Windows OS it works fine, no problems there so headset isn't broken, I think.
I have headset Jabra EVOLVE 20 too and it works properly on Linux Mint.

Any ideas?

Thanks very much,
1kk

hotspot021 · 05-18-2016, 04:06 PM

Hi,

the same problem here.
On Ubuntu 14.04 & Red Hat 6.7

onebuck · 05-19-2016, 09:48 AM

Hi,

Welcome to LQ!

Quote:

Originally Posted by 1kk

Hi,

I have difficult problem with my new headset Jabra EVOLVE 40 UC Stereo. After plugging in some mysterious things happen with mouse. Application which window is active, for example my web browser is working properly, if I change windows, but it is still the same application it works too. In case, when I open another app; some music player, terminal, whatever, my mouse stop working. I can move cursor, but I can't left-click or right-click anything. I tested it on other computers with Linux Mint and it works the same. On Windows OS it works fine, no problems there so headset isn't broken, I think.
I have headset Jabra EVOLVE 20 too and it works properly on Linux Mint.

Any ideas?

Thanks very much,
1kk

From a terminal as root (su- will get root privileges) Look at: http://www.answers.com/Q/How_do_you_..._in_Linux_Mint, also you should look at 'dmesg' to show what is going on when you plug in the device.

Hope this helps.
Have fun & enjoy!

hotspot021 · 05-19-2016, 10:27 AM

Hi,

this is what I get on my Ubuntu 14.04 when I plug the USB for Jabra 40

Quote:

May 19 17:21:04 my_machine kernel: [ 275.645557] usb 3-1: new full-speed USB device number 3 using xhci_hcd
May 19 17:21:04 my_machine kernel: [ 275.666112] usb 3-1: New USB device found, idVendor=0b0e, idProduct=0307
May 19 17:21:04 my_machine kernel: [ 275.666120] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
May 19 17:21:04 my_machine kernel: [ 275.666124] usb 3-1: Product: Jabra EVOLVE LINK MS
May 19 17:21:04 my_machine kernel: [ 275.666127] usb 3-1: Manufacturer: GN Netcom A/S
May 19 17:21:04 my_machine kernel: [ 275.666129] usb 3-1: SerialNumber: XXXXXXXXXXX
May 19 17:21:04 my_machine mtp-probe: checking bus 3, device 3: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-1"
May 19 17:21:04 my_machine mtp-probe: bus: 3, device: 3 was not an MTP device
May 19 17:21:04 my_machine kernel: [ 275.699807] input: GN Netcom A/S Jabra EVOLVE LINK MS as /devices/pci0000:00/0000:00:14.0/usb3/3-1/3-1:1.3/input/input17
May 19 17:21:04 my_machine kernel: [ 275.701557] hid-generic 0003:0B0E:0307.0004: input,hiddev0,hidraw1: USB HID v1.00 Device [GN Netcom A/S Jabra EVOLVE LINK MS] on usb-0000:00:14.0-1/input3
May 19 17:21:04 my_machine kernel: [ 275.706862] 3:1:1: cannot get freq at ep 0x83
May 19 17:21:04 my_machine kernel: [ 275.708956] 3:2:1: cannot get freq at ep 0x4
May 19 17:21:04 my_machine kernel: [ 275.724830] usbcore: registered new interface driver snd-usb-audio
May 19 17:21:04 my_machine kernel: [ 275.743224] 3:1:1: cannot get freq at ep 0x83
May 19 17:21:04 my_machine kernel: [ 275.743452] 3:1:1: cannot get freq at ep 0x83
May 19 17:21:04 my_machine kernel: [ 275.752021] 3:2:1: cannot get freq at ep 0x4
May 19 17:21:04 my_machine kernel: [ 275.752264] 3:2:1: cannot get freq at ep 0x4
May 19 17:21:04 my_machine kernel: [ 275.754802] 3:1:1: cannot get freq at ep 0x83
May 19 17:21:04 my_machine kernel: [ 275.755121] 3:1:1: cannot get freq at ep 0x83
May 19 17:21:04 my_machine kernel: [ 275.763494] 3:2:1: cannot get freq at ep 0x4
May 19 17:21:04 my_machine kernel: [ 275.763802] 3:2:1: cannot get freq at ep 0x4
May 19 17:21:04 my_machine rtkit-daemon[1750]: Successfully made thread 3303 of process 2456 (n/a) owned by '2844' RT at priority 5.
May 19 17:21:04 my_machine rtkit-daemon[1750]: Supervising 4 threads of 1 processes of 1 users.
May 19 17:21:04 my_machine kernel: [ 275.771951] 3:1:1: cannot get freq at ep 0x83
May 19 17:21:04 my_machine kernel: [ 275.772188] 3:1:1: cannot get freq at ep 0x83
May 19 17:21:04 my_machine rtkit-daemon[1750]: Successfully made thread 3304 of process 2456 (n/a) owned by '2844' RT at priority 5.
May 19 17:21:04 my_machine rtkit-daemon[1750]: Supervising 5 threads of 1 processes of 1 users.

As 1kk described above, I have the issue the mouse is not working as it should.

@onebuck, I didn't get the point why I should gain root privileges and how that site -> http://www.answers.com/Q/How_do_you_..._in_Linux_Mint
can help here

onebuck · 05-19-2016, 03:31 PM

Hi,

Some system configuration commands for changes require root/super user privileges.

hotspot021 · 05-21-2016, 04:35 PM

After some google-ing I found this is common problem not only for Jabra but for other headsets as well.

The solution is to instruct Xorg to ignore the device.

Quote:

yyyy@xxxx:~$ cat /etc/X11/xorg.conf
Section "InputClass"
Identifier "Jabra"
MatchUSBID "0b0e:0307"
Option "Ignore" "on"
EndSection
yyyy@xxxx:~$

After the file is updated/created simply restart the graphical env or reboot the machine

Identifier is whatever name you would like, the string doesn't matter.
MatchUSBID is the combination of VendorID and ProductID. It can be seen from the log file
/var/log/syslog or /var/log/messages

Quote:

May 21 15:44:43 XXXXXXXXX kernel: [ 9861.284326] usb 3-1: New USB device found, idVendor=0b0e, idProduct=0307

In my case VendorID and Product id is "0b0e:0307"

slepa · 02-13-2017, 12:46 PM

Thanks hotspot021.

Ignoring Jabra Envolve UC 80 in X11 resolves my issue on Ubuntu LTS 14.

Section "InputClass"
Identifier "Jabra"
MatchUSBID "0b0e:0306"
Option "Ignore" "on"
EndSection

shaddowcanyon · 02-16-2021, 07:41 AM

Quote:

Originally Posted by slepa

Thanks hotspot021.

Ignoring Jabra Envolve UC 80 in X11 resolves my issue on Ubuntu LTS 14.

Section "InputClass"
Identifier "Jabra"
MatchUSBID "0b0e:0306"
Option "Ignore" "on"
EndSection

Many thanks, and sorry for waking up the old thread :-)
Added this as /etc/X11/xorg.conf file, headset/mouse issue with Jabra Evolve 40 USB headset solved on Linux Mint 18.2 (IDvendor and IDproduct 0b0e:0306 the same as for UC 80)

Hans Martin