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USB External Hard Disk

I have recently got an external USB hard drive and connected it to the USB port of my computer. The operating system is SuSE Linux 10.0 with KDE 3.4. The first time that I connected it, a window popped up (like in Windows XP) and I could simply drag and drop the files I wanted to. I didn’t touch the setup or anything else at all. The location of this external HDD was in /media/. The day after, I turned on the computer and the hard drive, but no window popped up and there was no sign of it in /media/. Do you know what might have happened? And, how can I fix it?

The external USB hard disk is 'brand new' and all the cables and everything seem to be in perfect shape. The hard disk has no problem with my other system which has WindowsXP.

The USB port is fine and functional, for example when I connect a USB mouse, it gets detected easily. The problem is only with usb hard disk and usb flash memory (pen-drive).

Could anyone please help me out here. I really need to get this working soon.

Thank you!!

I think what is happening is that your drive is being connected but it is not being mounted automatically. To verify this try these commands.

Code:

df -h

This will show everything that is mounted and it's size. Take a moment and make sure the drive isn't already mounted some where you didn't expect then try

Code:

fdisk -l /dev/sdc

Make sure the device ('/dev/sdc') is the device that your usb drive come up as. Typically a usb drives comes up as a scsi drive (sdX) and usually 'a' is your hard drive and 'b' is your cdrom. This might be different for your system.

The last command should list your partition table or your external drive. If ti does than the problem your having is getting the system to auto mount your drive. You can do the manually with the mount command.

If you have the device connected (USB cable connected) when you boot, it might affect. Some machines even refuse to boot with a USB media connected before the system is loaded; therefore you could try taking the drive completely off, then booting the machine, then connecting it, then powering it. If it doesn't help, check out if

Code:

dmesg

says something curious after you've plugged the drive in (the last lines). It should show if the system detects that the drive is connected, and some information about it. If it throws no errors, and you can manually 'mount' the drive, then it's just about automation.

Thank you for the reply. It seems it is not being detected because it is not being mounted. In other words, although the cable is in the USB port, but the system does not consider it as "connected". But the usb ports are all fine and fuctional, it's easy to check, when I connect a USB mouse, it gets detected immediately. So, the problem is only with USB hard disks and flash memories.

"df -h" didn't show any sign of it either.

Also, " /sbin/fdisk -l " throws this message:

DEVICE BOOT START END BLOCKS ID SYSTEM
/dev/sda1/ * 1 13 104391 83 LINUX
/dev/sda2/ 14 38913 312464250 8e LINUX LVM

I tried dmesg as well, here are some parts of the output:

usb 2-7: device descriptor read/8, error -110
usb 2-7: device descriptor read/all, error -110
usb 2-7: new high speed USB device using ehci_hcd and address 6
usb 2-7: device descriptor read/8, error -110
usb 2-7: device descriptor read/all, error -110
usb 1-4: new full speed USB device using ohci_hcd and address 3
hub 1-4:1.0: USB hub found
hub 1-4:1.0: 4 ports detected
usb 1-4.1: new full speed USB device using ohci_hcd and address 4
hub 1-4.1:1.0: USB hub found
hub 1-4.1:1.0: 4 ports detected
usb 1-4.2: new low speed USB device using ohci_hcd and address 5
usb 1-4.1.1: new low speed USB device using ohci_hcd and address 6
usb 1-4.1.1: unable to read config index 0 descriptor/all
usb 1-4.1.1: can't read configurations, error -110
usb 1-4.1.1: new low speed USB device using ohci_hcd and address 7
usb 1-4.1.1: unable to read config index 0 descriptor/all
usb 1-4.1.1: can't read configurations, error -110
usb 1-4.1.1: new low speed USB device using ohci_hcd and address 8
.
.
.
usbcore: registered new driver usbhid
drivers/usb/input/hid-core.c: v2.01:USB HID core driver
usb 2-6: new high speed USB device using ehci_hcd and address 7
Initializing USB Mass Storage driver...
scsi4 : SCSI emulation for USB Mass Storage devices
usb-storage: device found at 7
usb-storage: waiting for device to settle before scanning
usbcore: registered new driver usb-storage
USB Mass Storage support registered.
Vendor: SAMSUNG Model: HD501LJ Rev:
Type: Direct-Access ANSI SCSI revision: 02 usb 2-6:
reset high speed USB
device using ehci_hcd and address 7 usb 2-6:
can't restore configuration #1 (error=-110) usb 2-6:
USB disconnect, address 7 scsi:
Device offlined - not ready after error recovery:
host 4 channel 0 id 0 lun 0 scsi4 (0:0):
rejecting I/O to offline device scsi4 (0:0):
rejecting I/O to offline device scsi4 (0:0):
rejecting I/O to offline device sdb : READ CAPACITY failed. sdb :
status=0, message=00, host=5, driver=04 sdb : sense not available.
sdb: assuming drive cache: write through Attached scsi disk sdb
at scsi4, channel 0, id 0, lun 0 Attached scsi generic sg1 at scsi4,
channel 0, id 0, lun 0, type 0 usb-storage: device scan complete usb 2-6:
.
.
.

Any idea that might help please? I am really stuck.

.

I forgot to say, because the hard disk is not being connected, and the device name is not shown when I run this command:

dmesg

Therefore, I am not able to mount it manually (like: mount /dev/sda3 /newharddisk).

Honestly, I expected KDE to act smarter and detect it automatically. Any suggestions please?

.

I have seen this problem before.
Some systems auto-detects the new USB drive, mounts it, and makes a new entry in /etc/fstab.
But subsequent boots do not auto-mount it (I personally prefer this).
Also the entry in /etc/fstab may not match the entry in dmesg for the USB drive, eg in fstab it may be /dev/sdb but in dmesg it may be /dev/sdc.
So check dmesg & /etc/fstab.

I hope this helps.

Thank you for the advice.

Quote:

Originally Posted by roy_lt_69 (Post 3006268)

Some systems auto-detects the new USB drive, mounts it, and makes a new entry in /etc/fstab.
But subsequent boots do not auto-mount it (I personally prefer this).

What is the benefit of this, other than every time you have to go through a lot of hassle to get it mounted?

Quote:

Originally Posted by roy_lt_69 (Post 3006268)

Also the entry in /etc/fstab may not match the entry in dmesg for the USB drive, eg in fstab it may be /dev/sdb but in dmesg it may be /dev/sdc.
So check dmesg & /etc/fstab.

You are right, but it appears to me that the USB ports of this machine (which is less than a year old) are not always HOT - referring to the term HOTPLUG -- and the problem is that it doesn't get HOT unless the device is something other than Hard Disk or Flash Memory (usb mouse, keyboards, etc are ok). That is why it can't be detected because there is no signal that tells kernel that a hard disk has been connected to USB port Number x........it just doesn't like external storage devices - which is disappointing.

Is it possible that there is something wrong with the USB controllers? If so, what would the solution be?

Is there any option/switch/command in KDE (or else where in linux) to fix this?

Thanks!

.

Quote:

Originally Posted by roy_lt_69 (Post 3006268)

Also the entry in /etc/fstab may not match the entry in dmesg for the USB drive, eg in fstab it may be /dev/sdb but in dmesg it may be /dev/sdc.
So check dmesg & /etc/fstab.

This is why one should use udev.

SuSE does use udev. SuSE doesn't modify /etc/fstab automatically.

First double check that you don't have the kernel boot option "apci=no". If you do, then hal & dbus won't run.
Try restarting the hal and dbus daemons: e.g. "sudo /usr/sbin/rchal restart" & "sudo /usr/sbin/rcdbus restart".

I don't know if this will help. I just inserted a 2GB card into a usb reader:

Code:

Dec 31 03:18:30 hpamd64 sudo: jschiwal : TTY=pts/1 ; PWD=/var/lib ; USER=root ; COMMAND=/usr/bin/tail -f /var/log/messages

Dec 31 03:18:47 hpamd64 kernel: usb 2-3.2: new high speed USB device using ehci_hcd and address 6

Dec 31 03:18:47 hpamd64 kernel: usb 2-3.2: new device found, idVendor=0781, idProduct=9919

Dec 31 03:18:47 hpamd64 kernel: usb 2-3.2: new device strings: Mfr=3, Product=4, SerialNumber=5

Dec 31 03:18:47 hpamd64 kernel: usb 2-3.2: Product: ImageMate 5 in 1 Reader/Writer

Dec 31 03:18:47 hpamd64 kernel: usb 2-3.2: Manufacturer: SanDisk

Dec 31 03:18:47 hpamd64 kernel: usb 2-3.2: SerialNumber: 0302258591

Dec 31 03:18:47 hpamd64 kernel: usb 2-3.2: configuration #1 chosen from 1 choice

Dec 31 03:18:47 hpamd64 kernel: scsi6 : SCSI emulation for USB Mass Storage devices

Dec 31 03:18:47 hpamd64 kernel: usb-storage: device found at 6

Dec 31 03:18:47 hpamd64 kernel: usb-storage: waiting for device to settle before scanning

Dec 31 03:18:48 hpamd64 kernel: scsi 6:0:0:0: Direct-Access    Generic  STORAGE DEVICE  9312 PQ: 0 ANSI: 0

Dec 31 03:18:48 hpamd64 kernel: sd 6:0:0:0: [sdd] 7876608 512-byte hardware sectors (4033 MB)

Dec 31 03:18:48 hpamd64 kernel: sd 6:0:0:0: [sdd] Write Protect is off

Dec 31 03:18:48 hpamd64 kernel: sd 6:0:0:0: [sdd] Mode Sense: 03 00 00 00

Dec 31 03:18:48 hpamd64 kernel: sd 6:0:0:0: [sdd] Assuming drive cache: write through

Dec 31 03:18:48 hpamd64 kernel: sd 6:0:0:0: [sdd] 7876608 512-byte hardware sectors (4033 MB)

Dec 31 03:18:48 hpamd64 kernel: sd 6:0:0:0: [sdd] Write Protect is off

Dec 31 03:18:48 hpamd64 kernel: sd 6:0:0:0: [sdd] Mode Sense: 03 00 00 00

Dec 31 03:18:48 hpamd64 kernel: sd 6:0:0:0: [sdd] Assuming drive cache: write through

Dec 31 03:18:48 hpamd64 kernel:  sdd: sdd1 sdd2

Dec 31 03:18:48 hpamd64 kernel: sd 6:0:0:0: [sdd] Attached SCSI removable disk

Dec 31 03:18:48 hpamd64 kernel: sd 6:0:0:0: Attached scsi generic sg6 type 0

Dec 31 03:18:48 hpamd64 kernel: usb-storage: device scan complete

Dec 31 03:18:50 hpamd64 kernel: EXT2-fs warning: mounting unchecked fs, running e2fsck is recommended

Dec 31 03:18:50 hpamd64 hald: mounted /dev/sdd1 on behalf of uid 1000

Dec 31 03:18:50 hpamd64 kernel: EXT2-fs warning: mounting unchecked fs, running e2fsck is recommended

Dec 31 03:18:50 hpamd64 hald: mounted /dev/sdd2 on behalf of uid 1000

Here is the output of "udevmonitor":

Code:

udevmonitor

udevmonitor will print the received events for:

UDEV the event which udev sends out after rule processing

UEVENT the kernel uevent



UEVENT[1199093243.481175] add      /block/sdd/sdd1 (block)

UEVENT[1199093243.486603] add      /block/sdd/sdd2 (block)

UDEV  [1199093243.570136] add      /block/sdd/sdd2 (block)

UDEV  [1199093243.701014] add      /block/sdd/sdd1 (block)

If a device node is created for the external drive, then udev is probably working. There is a kde daemon that is supposed to be involved in mounting devices.

Code:

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE kcfg SYSTEM "http://www.kde.org/standards/kcfg/1.0/kcfg.dtd">



<kcfg>

  <kcfgfile name="mediamanagerrc"/>

  <group name="Global">

    <entry name="HalBackendEnabled" type="Bool">

      <label>Enable HAL backend</label>

      <whatsthis>When HAL (Hardware Abstraction Layer) support is enabled, KDE will use it to gather information on the storage media available in your system.</whatsthis>

      <default>true</default>

    </entry>

    <entry name="CdPollingEnabled" type="Bool">

      <label>Enable CD polling</label>

      <whatsthis>Allows KDE to poll CD-Rom or DVD-Rom drives itself in order to detect medium insert.</whatsthis>

      <default>true</default>

    </entry>

    <entry name="AutostartEnabled" type="Bool">

      <label>Enable medium application autostart after mount</label>

      <whatsthis>Allows KDE to autostart application after a medium mount if it contains an Autostart or an Autoopen file.</whatsthis>

      <default>true</default>

    </entry>

  </group>

</kcfg>

Section 8.1.1 of the KDE User Guide may have useful information in this regard:
http://docs.kde.org/stable/en/kdebas.../userguide.pdf

More information can be found at:
http://wiki.kde.org/tiki-index.php?p...US+for+KDE+3.x

Quote:

You will need to start the D-BUS daemon when the system starts. The command to start it correctly for our purposes is:

dbus-daemon-1 --system

This will create two files in /usr/local/var/run/dbus named pid and system_bus_socket, the latter being a named pipe and not an actual file. D-BUS daemon will fail to start if either of these files is present before it runs. Make sure they are deleted from the system on shutdown.

On SuSE, these files are in /var/run/dbus/ and not /usr/local/var/run/dbus/. One thing that might be worth a try is shutting down the dbus daemon, and then deleting /var/run/dbus/pid and /var/run/dbus/system_bus_socket if they still exist. Then start the dbus daemon again.

You can use ksystemguard to see which processes are running. You need to run this as root to kill root processes however. It would be easier to run "sudo /usr/sbin/rcdbus stop".
There are two processes that you may want to look for: hald-addon-storage & hald-addon-acpi.

Here is the irony of making a system user-friendly. It entails so much complexity.

Good Luck!