Sendmail not working with Request Tracker on Linux Box

fixingRT · 06-26-2013, 10:40 AM

Hi,

I'm trying to configure Sendmail to work with our Relay Server so that Request Tracker is able to send email notifications out.

I installed sendmail and then I configured sendmail with our relay server in the sendmail.mc

So under the "dnl" in the sendmail.mc, I added this:

Code:

define(`SMART_HOST', `OUR_RELAY_SERVER')dnl
dnl #FEATURE(authinfo)dnl

And then in the RT_SiteConfig.pm, I added the following:

Code:

Set($CorrespondAddress, 'OUR_OUTGOING_EMAIL');

In our maillog, we get this when we try to test RT

Code:

Jun 20 18:33:04 lamp sendmail[7673]: r5KIX4Rk007673: from=www-data, size=1180, class=0, nrcpts=1, msgid=<rt-4.0.10-7640-1371753183-1065.17-3-0@example.com>, relay=www-data@localhost
Jun 20 18:33:04 lamp sendmail[7673]: r5KIX4Rk007673: to=TEST_EMAIL, ctladdr=www-data (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31180, relay=[127.0.0.1] [127.0.0.1], dsn=4.0.0, stat=Deferred: Connection refused by [127.0.0.1]

bathory · 06-26-2013, 11:55 AM

Quote:

Jun 20 18:33:04 lamp sendmail[7673]: r5KIX4Rk007673: to=TEST_EMAIL, ctladdr=www-data (33/33), delay=00:00:00, xdelay=00:00:00, mailer=relay, pri=31180, relay=[127.0.0.1] [127.0.0.1], dsn=4.0.0, stat=Deferred: Connection refused by [127.0.0.1]

Are you sure sendmail is running and it's listening on 127.0.0.1 (localhost)?
What give the following 2 commands:

Code:

ps -ef|grep sendmail
netstat -tanpl|grep 25

fixingRT · 06-26-2013, 12:24 PM

Quote:

Originally Posted by bathory

Are you sure sendmail is running and it's listening on 127.0.0.1 (localhost)?
What give the following 2 commands:

Code:

ps -ef|grep sendmail
netstat -tanpl|grep 25

I did both commands, look at screenshot.

bathory · 06-26-2013, 12:38 PM

So sendmail is not running.
You didn't mention your distro, but usually running the following will start sendmail

Code:

service sendmail start

After starting sendmail test again if it can send out mail.

fixingRT · 06-26-2013, 01:27 PM

Quote:

Originally Posted by bathory

So sendmail is not running.
You didn't mention your distro, but usually running the following will start sendmail

Code:

service sendmail start

After starting sendmail test again if it can send out mail.

I ran that command and it says that its already running.

bathory · 06-26-2013, 01:54 PM

Quote:

Originally Posted by fixingRT

I ran that command and it says that its already running.

Please tell us your linux version, so we could give you better advice.
Anyway, run again the "ps -ef..." command above to verify that sendmail is not actually running. Then find sendmail.pid (usually it's /var/run/sendmail.pid), delete it and try to start the service again

fixingRT · 06-26-2013, 02:00 PM

Quote:

Originally Posted by bathory

Please tell us your linux version, so we could give you better advice.
Anyway, run again the "ps -ef..." command above to verify that sendmail is not actually running. Then find sendmail.pid (usually it's /var/run/sendmail.pid), delete it and try to start the service again

Linux lamp 2.6.32-5-686 #1 Sun May 6 04:01:19 UTC 2012 i686 GNU/Linux

I dont see sendmail.pid in my run folder

bathory · 06-26-2013, 04:16 PM

Quote:

Originally Posted by fixingRT

Linux lamp 2.6.32-5-686 #1 Sun May 6 04:01:19 UTC 2012 i686 GNU/Linux

I dont see sendmail.pid in my run folder

Is iti debian? If it is, then the pid file should exist under /var/run/sendmail.
If it's not there, you can use a search engine like google to see where it's located

fixingRT · 06-27-2013, 08:55 AM

Quote:

Originally Posted by bathory

Is iti debian? If it is, then the pid file should exist under /var/run/sendmail.
If it's not there, you can use a search engine like google to see where it's located

I tested it again, this is in my mail log now

Code:

Jun 27 13:50:49 lamp sm-mta[11045]: STARTTLS=client, relay=OUR_RELAY_ADDRESS, version=TLSv1/SSLv3, verify=FAIL, cipher=AES128-SHA, bits=128/128
Jun 27 13:50:51 lamp sm-mta[11045]: r5RDol6q011043: to=<MY_EMAIL>, ctladdr=<www-data@lamp.ochc.ca> (33/33), delay=00:00:04, xdelay=00:00:04, mailer=relay, pri=120819, relay=relay.ochc.ca. [OUR_RELAY_SERVER_IP], dsn=2.0.0, stat=Sent ( <rt-4.0.10-14298-1372341046-364.17-7-0@example.com> Queued mail for delivery)

bathory · 06-27-2013, 11:13 AM

Quote:

Originally Posted by fixingRT

I tested it again, this is in my mail log now

Code:

Jun 27 13:50:49 lamp sm-mta[11045]: STARTTLS=client, relay=OUR_RELAY_ADDRESS, version=TLSv1/SSLv3, verify=FAIL, cipher=AES128-SHA, bits=128/128
Jun 27 13:50:51 lamp sm-mta[11045]: r5RDol6q011043: to=<MY_EMAIL>, ctladdr=<www-data@lamp.ochc.ca> (33/33), delay=00:00:04, xdelay=00:00:04, mailer=relay, pri=120819, relay=relay.ochc.ca. [OUR_RELAY_SERVER_IP], dsn=2.0.0, stat=Sent ( <rt-4.0.10-14298-1372341046-364.17-7-0@example.com> Queued mail for delivery)

So your mail has reached the smarthost.Beyond that point you cannot do anything, so if you don't receive it, you have to ask the admin of the smarthost.

Regards