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rld1025 01-04-2007 07:58 AM

Oracle Unbreakable Linux Support vs RedHat

My company is thinking of picking up Oracle Support for RHEL. I would like to get some feedback from people that currently use the Unbreakable Linux Support. I have called the call center twice for questions about their service and honestly have not had a great response - reps didn't know what I was talking about and said I'd get a callback - never did. Not a very good way to get my business. Is this
the norm for Oracle Support? How do you rate Oracle's Linux Support?

asommer 01-04-2007 08:19 AM

My first thought is Oracle just started thier own Distro. Even though it's based on the Red Hat sources, I would think that it's just too new to depend on.

Red Hat has been around for years and has the experience and technical know how. If it were me at this time I'd definitely go with Red Hat over Oracle.

But who knows what the future holds.

asimba 01-06-2007 02:39 AM

I do not think Oracle can support Red Hat Linux the way Red hat does. Since Red hat guys are the ones who customize and brand kernel, so they are more likely to fix Operating System bugs quicker then Oracle.

But when it comes to "efficiently" fixing the bugs thats different story. Secondly Red hat bugs/linux/OS issues which directly affect database environment/issues can be yet another story.

Moreover , as I see red hat - its slow adoption of kernel updates and new hardware in market - I wont really run a red hat though - I might go in for other distros.

Tortanick 01-06-2007 05:08 AM

I havn't used Unbreakible Linux but a quick google for reviews found this

Not a pritty sight

rld1025 01-08-2007 08:54 AM

seems like not too many have decided to make the switch to Oracle for support.

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