Hello!

I am developing a Live linux support system based on Voice over IP and internet telephony technology. This provides newcomers to Linux a quick start by being able to get live support for basic questions with using a Linux system.

Right now I am looking for volunteers who can contribute some of their time as agents of this project. They will connect using softphones and become part of a queuing system. It is a fun and engaging opportunity for seasoned Linux users to apply their technical expertise.

I have set up a social group called, Live Linux Help Desk as meeting base for volunteers Here.

Any advice would be greatly appreciated!

Murdock

(Note: If this posting is deemed inappropriate, it was done fully unintentionally, and will gladly follow the guidelines of Linuxquestions.org)

So, how is this coming along? Did you get any applications or questions? If not, why would that be? Did you advertise your services elsewhere?

Hello Unspawn!

Thank you for your interest in how the Live Linux Help Desk System is developing.

To sum things up, I have gotten significant feedback with only my modest promotion. I did not yet move beyond Linuxquestions.org, because I think it provides the most qualified agents for interfacing with new users. They have the technical know-how, cordial behavior, and experience in dealing in an organized and developed fashion.

On the technical end, things have hardly been idle. I am looking into national (United States) and international (UK, Canada, France, etc.) phone numbers that access the server, provide features to monitor and control quality of the calls, setting up proper queues, etc.

Two Thumbs up to everyone who has already shown interest in participating and supporting the Live Linux Help Desk. However, as of May 5, 2009, it is still premature to go live. We need just another modest amount of 8 - 12 Linux users who can become agents for the system to go live immediately.

Ultimately, it is up to the supporters of the Linux community to give this project the impetus it needs to turn into a valuable avenue of Linux assistance.

I'll keep everyone updated as things progress,
Murdock