[SOLVED] fresh install Ubuntu 20.04 hard locks

lleb · 11-21-2020, 08:24 PM

I just purchased a newer laptop to replace my 8-9yr old one and installed Ubuntu LTS.

ntel® Core™ i7-10510U CPU @ 1.80GHz × 8
Mesa Intel® UHD Graphics (CML GT2)
12G shared RAM, using 512M for graphics.

Code:

$ uname -a
Linux lapNew 5.4.0-54-generic #60-Ubuntu SMP Fri Nov 6 10:37:59 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux

Ive had this system for 1 week tomorrow and in the past 96 hours Ive had 3 hard locks requiring press-hold on power button to reset the laptop. Sadly this vs does not have a removable battery.

https://www.newegg.com/aluminum-silv...9SIAJKJC1M8013

that is the exact model laptop. great performance other than these hard locks.

I have tested the SSD by following directions here:
https://www.techrepublic.com/article...alth-in-linux/

Passed both on short and long tests.

I also rebooted via liveUSB and tested the RAM. that also passed 5 of 5 loops.

So if not the drive or the RAM, im now asking for what steps to continue tracking down these locks before I run out of time to get a replacement or at least return to have it re-tested by the manufacture.

Thank you.

P.S. What information do you require to help you help me?

beachboy2 · 11-22-2020, 03:18 AM

lleb,

Is it worth the risk of keeping this particular laptop?

I would get a replacement.

ondoho · 11-22-2020, 03:44 AM

Have you tried another distro, reinstalling etc.?
Have you tried getting any information from the journal?

lleb · 11-22-2020, 08:26 AM

beachboy2, i am leaning to the replacement, but the seller will want details to prove the RMA process.

ondoho, what would i be looking for in the journal, also does the journal not get destroyed the system is taken down?

beachboy2 · 11-22-2020, 08:45 AM

lleb,

From a quick search there are plenty of complaints about freezing with the Asus S15 Vivo in both Windows and Linux.

All you can do is photograph the laptop in the frozen state and include the photo with the RMA.

Note that you will need to return it with the original W10 installed otherwise the seller will probably use this as an excuse to reject your return.

lleb · 11-22-2020, 12:55 PM

Thanks for the heads up. Ill reach back out to NewEgg and move forward from there.

Shames its a very nice laptop.

mrmazda · 11-23-2020, 05:10 AM

Even if you wind up returning for refund, for archive purposes it might be good to provide more detailed hardware information. If using the antique inxi version 3.0.38 provided by 20.04, please paste here:

Code:

inxi -Fzx --usb -y80

Considerably better info would be provided by

Code:

inxi -FJxzy

which requires using a relatively current version. Upgrade as root or using sudo directly from the inxi author's web site is possible using the -U switch, if Ubuntu hasn't defeated the switch. If it has, then the defeat can be overridden by creating /etc/inxi.conf containing B_ALLOW_UPDATE=true.

I write all this in part because I suspect the screenpad may be inadequately tested by developers for good support, maybe not tested at all.

lleb · 11-23-2020, 05:33 PM

hey mrmazda

Code:

# inxi -Fzx --usb -y80
System:
  Kernel: 5.4.0-54-generic x86_64 bits: 64 compiler: gcc v: 9.3.0 
  Console: tty 3 Distro: Ubuntu 20.04.1 LTS (Focal Fossa) 
Machine:
  Type: Laptop System: ASUSTeK product: VivoBook_ASUSLaptop X532FAC_S532FA 
  v: 1.0 serial: <filter> 
  Mobo: ASUSTeK model: X532FAC v: 1.0 serial: <filter> 
  UEFI: American Megatrends v: X532FAC.304 date: 12/18/2019 
Battery:
  ID-1: BAT0 charge: 39.9 Wh condition: 39.9/42.1 Wh (95%) 
  model: ASUSTeK ASUS Battery status: Not charging 
  Device-1: hidpp_battery_0 model: Logitech M570 charge: 80% 
  status: Discharging 
CPU:
  Topology: Quad Core model: Intel Core i7-10510U bits: 64 type: MT MCP 
  arch: Kaby Lake rev: C L2 cache: 8192 KiB 
  flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx 
  bogomips: 36799 
  Speed: 2100 MHz min/max: 400/4900 MHz Core speeds (MHz): 1: 2100 2: 2100 
  3: 2100 4: 2100 5: 2100 6: 2100 7: 2100 8: 2100 
Graphics:
  Device-1: Intel UHD Graphics vendor: ASUSTeK driver: i915 v: kernel 
  bus ID: 00:02.0 
  Display: server: X.org 1.20.8 driver: i915 tty: 153x33 
  Message: Advanced graphics data unavailable in console for root. 
Audio:
  Device-1: Intel vendor: ASUSTeK driver: snd_hda_intel v: kernel 
  bus ID: 00:1f.3 
  Sound Server: ALSA v: k5.4.0-54-generic 
Network:
  Device-1: Intel Wireless-AC 9462 driver: iwlwifi v: kernel port: 3000 
  bus ID: 00:14.3 
  IF: wlo1 state: up mac: <filter> 
  IF-ID-1: enxa24ea718aece state: down mac: <filter> 
Drives:
  Local Storage: total: 476.94 GiB used: 224.89 GiB (47.2%) 
  ID-1: /dev/nvme0n1 vendor: Intel model: HBRPEKNX0202A size: 476.94 GiB 
  ID-2: /dev/nvme1n1 vendor: Intel model: HBRPEKNX0202AO size: 27.25 GiB 
RAID:
  Hardware-1: Intel Device driver: ahci v: 3.0 bus ID: 00:17.0 
Partition:
  ID-1: / size: 467.02 GiB used: 224.82 GiB (48.1%) fs: ext4 dev: /dev/dm-0 
  ID-2: swap-1 size: 980.0 MiB used: 65.8 MiB (6.7%) fs: swap dev: /dev/dm-1 
USB:
  Hub: 1-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0 
  Device-1: 1-1:2 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID 
  driver: logitech-djreceiver,usbhid rev: 2.0 
  Device-2: 1-4:6 info: Apple iPhone5/5C/5S/6 type: Still Imaging 
  driver: ipheth,usbfs rev: 2.0 
  Device-3: 1-5:4 info: IMC Networks USB2.0 HD IR UVC WebCam type: Video 
  driver: uvcvideo rev: 2.0 
  Device-4: 1-10:5 info: Intel type: Bluetooth driver: btusb rev: 2.0 
  Hub: 2-0:1 info: Full speed (or root) Hub ports: 6 rev: 3.1 
Sensors:
  System Temperatures: cpu: 60.0 C mobo: N/A 
  Fan Speeds (RPM): cpu: 3400 
Info:
  Processes: 327 Uptime: 11h 35m Memory: 11.51 GiB used: 4.13 GiB (35.9%) 
  Init: systemd runlevel: 5 Compilers: gcc: 9.3.0 Shell: bash v: 5.0.17 
  inxi: 3.0.38

the second command is not working

Code:

# inxi -FJxzy
Error 22: Unsupported option: -Jxzy
Check -h for correct parameters.

I'd rather not a refund, but a replacement working laptop. Overall I am liking this system. Only real goof on my part was not confirming if there was an Ethernet port or not. Sadly that is missing.

lleb · 11-30-2020, 03:42 PM

Finally was able to get ahold of Asus. They had no issues giving me a RMA. Just waiting on my call tag to ship the laptop back for repair.