fresh install Ubuntu 20.04 hard locks
I just purchased a newer laptop to replace my 8-9yr old one and installed Ubuntu LTS.
ntel® Core™ i7-10510U CPU @ 1.80GHz × 8 Mesa Intel® UHD Graphics (CML GT2) 12G shared RAM, using 512M for graphics. Code:
$ uname -a https://www.newegg.com/aluminum-silv...9SIAJKJC1M8013 that is the exact model laptop. great performance other than these hard locks. I have tested the SSD by following directions here: https://www.techrepublic.com/article...alth-in-linux/ Passed both on short and long tests. I also rebooted via liveUSB and tested the RAM. that also passed 5 of 5 loops. So if not the drive or the RAM, im now asking for what steps to continue tracking down these locks before I run out of time to get a replacement or at least return to have it re-tested by the manufacture. Thank you. P.S. What information do you require to help you help me? |
lleb,
Is it worth the risk of keeping this particular laptop? I would get a replacement. |
Have you tried another distro, reinstalling etc.?
Have you tried getting any information from the journal? |
beachboy2, i am leaning to the replacement, but the seller will want details to prove the RMA process.
ondoho, what would i be looking for in the journal, also does the journal not get destroyed the system is taken down? |
lleb,
From a quick search there are plenty of complaints about freezing with the Asus S15 Vivo in both Windows and Linux. All you can do is photograph the laptop in the frozen state and include the photo with the RMA. Note that you will need to return it with the original W10 installed otherwise the seller will probably use this as an excuse to reject your return. |
Thanks for the heads up. Ill reach back out to NewEgg and move forward from there.
Shames its a very nice laptop. |
Even if you wind up returning for refund, for archive purposes it might be good to provide more detailed hardware information. If using the antique inxi version 3.0.38 provided by 20.04, please paste here:
Code:
inxi -Fzx --usb -y80 Code:
inxi -FJxzy I write all this in part because I suspect the screenpad may be inadequately tested by developers for good support, maybe not tested at all. |
hey mrmazda
Code:
# inxi -Fzx --usb -y80 Code:
# inxi -FJxzy |
Finally was able to get ahold of Asus. They had no issues giving me a RMA. Just waiting on my call tag to ship the laptop back for repair.
|
All times are GMT -5. The time now is 07:58 AM. |