Hello,

I am able to change passwords of all users except one. Any help regarding this issue will be highly appreciated. Thanks in advance.

[root@EMS003 ~]# uname -a
Linux MS003 2.6.18-408.el5 #1 SMP Fri Dec 11 14:03:08 EST 2015 x86_64 x86_64 x86_64 GNU/Linux
[root@EMS003 ~]# passwd smith
Changing password for user smith.
New UNIX password:
Retype new UNIX password:
passwd: all authentication tokens updated successfully.
[root@EMS003 ~]# passwd helpdesk
Changing password for user helpdesk.
Changing password for helpdesk
(current) password:
Account cannot be accessed at this time.
Please contact your system administrator.
passwd: Authentication information cannot be recovered

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do you have a user named helpdesk? how is this user configured?

Thanks for the response, Yes I have created the user helpdesk. I also tried by deleting the user 'helpdesk' and then recreated it. user's login shell is bin/bash, group is 'helpdesk' and its home directory is /home/helpdesk

cat /etc/passwd|grep helpdesk
helpdesk:x:572:572::/home/helpdesk:/bin/bash

cat /etc/passwd-|grep helpdesk
helpdesk:x:572:572::/home/helpdesk:/bin/bash

cat /etc/shadow|grep helpdesk
helpdesk:$1$Encrypttext$Encrypttext/Encrypttext.:17761:0:99999:7:::

cat /etc/shadow-|grep helpdesk
helpdesk:$1$Encrypttext$Encrypttext/Encrypttext.:17761:0:99999:7:::

cat /etc/group|grep helpdesk
helpdesk:x:572:

cat /etc/group-|grep helpdesk
helpdesk:x:572:

was that home dir created?

exaclty you forgot to check
using adduser and deluser to create your users, as adduser creates the home dir without further prompting, whereas useradd does not. if it is not there then try installing it.

1 members found this post helpful.

Sorry for the late reply. Yes there is a directory in /home/ named helpdesk with the permission 700.

Exactly how did you create this user?

I have bolded a line in what you posted for emphasis. That isn't a typical message you'd see...unless the account was created in Active Directory/LDAP. Either the account exists in multiple locations (local *AND* AD/LDAP), or there is some sort of lock on the account on the authentication server.

What version/distro of Linux are you using, what authentication methods, and how was this user created initially?

1 members found this post helpful.

This user was created as squirrelmail mail user. I am using Linux 5.11. I am able to change all others users account password except this one. So I deleted it using administration>'users and groups' gui utility.

Ok...then you don't have a SYSTEM user (which is what the passwd utility addresses), but a Squirrelmail user. Use Squirrelmail to change the password.

1 members found this post helpful.

Thank you. I will update the result shortly.

No luck.. I am not able to change squirrelmail password for this account also. Always saying incorrect user or password.

I got this. helpdesk is a Active Directory user which was locked due to multiple login attempts using wrong passwords. I reset the password in AD and tried same password to login. Fortunately I am now able to login into squirrelmail.

Thank you all for your solution and support. Cheers!

I asked about it in post #2.

1 members found this post helpful.

Yep...and I mentioned AD/LDAP in post #8 as well. We were both ignored.