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Old 03-21-2021, 12:30 AM   #1
Registered: Oct 2020
Posts: 53

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Unable to connect HostGator

Hi all,

I don't know whether here is the right forum for my question.

Recently, I purchase the Business Plan, Shared Hosting, from HostGator. At the beginning, there was no problem connecting them regarding Transfer of my WP websites, all on cPanel, from my old hosting company to them. Suddenly I lost connect with them for more than 15 hours. Connecting their live-chat on;

click "Sign In" -> Portal (Head to the customer dashboard)
hanging there for prolonged time and finally showing;
The connection has timed out
click "Live Chat"
404: Page not found.
Please help. Thanks

Old 03-21-2021, 07:34 AM   #2
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Originally Posted by morning-tea View Post
I don't know whether here is the right forum for my question.
This is LinuxQuestions, not HostGator support desk.

Live chat is only one of the three contact methods they offer; try the other two:

Old 03-21-2021, 08:00 AM   #3
Registered: May 2013
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Ill be very surprised if the issue on Hostgator side since they boast a 99.9% uptime
Old 03-21-2021, 11:22 AM   #4
Registered: Oct 2020
Posts: 53

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Hi folks,

Thanks for your advice.

Their server has been download for more than 15hrs. It is alive now with login page popup and on clicking "Live Chat" it works. Before I have tried more than 1 hr in 2 occasions with no luck.

I couldn't login their discussion forum;

always saying password incorrect. Click the "Live Chat" there popup;
Not Found

The requested URL /liveperson/index.shtml was not found on this server.
Request for reset "password". The advising email never came.

It is still in this situation.

Then I don't know what to do and tried here. Sorry for that.

Now on browse runs;

The login page popup and I can login my cPanel

Also on;
-> Support -> Live Chat

They are working now.

Just contacted Live Chat of HostGator and our dialogue is as follow in brief

HostGator agent
We are not down This can be due to IP issue

If your IP is listed in https// you can't connect cPanel
Now I can connect my cPanel on HostGator server with the same IP address
HostGator agent
You're luck
Why I couldn't connect HostGator on my Samsung phone browser?
HostGator agent
No reply

Why I couldn't connect Live Chat of HostGator on Internet
HostGator agent
No reply

At the end
HostGator agent
I understand your concern. I can also raise a ticket on this issue.  The admins will confirm the details and email you the exact cause,....
Now I have no problem to connect HostGator Live Chat nor to login my cPanel on HostGator server.

How long it can last????


Last edited by morning-tea; 03-21-2021 at 11:29 AM.


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