Unable to connect HostGator
Hi all,
I don't know whether here is the right forum for my question. Recently, I purchase the Business Plan, Shared Hosting, from HostGator. At the beginning, there was no problem connecting them regarding Transfer of my WP websites, all on cPanel, from my old hosting company to them. Suddenly I lost connect with them for more than 15 hours. Connecting their live-chat on; https://www.hostgator.com/ click "Sign In" -> Portal (Head to the customer dashboard) hanging there for prolonged time and finally showing; Code:
The connection has timed out Code:
404: Page not found. Regards |
Quote:
Live chat is only one of the three contact methods they offer; try the other two: https://www.hostgator.com/contact |
Ill be very surprised if the issue on Hostgator side since they boast a 99.9% uptime
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Hi folks,
Thanks for your advice. Their server has been download for more than 15hrs. It is alive now with login page popup and on clicking "Live Chat" it works. Before I have tried more than 1 hr in 2 occasions with no luck. I couldn't login their discussion forum; https://forums.hostgator.com/ always saying password incorrect. Click the "Live Chat" there popup; Code:
Not Found It is still in this situation. Then I don't know what to do and tried here. Sorry for that. Now on browse runs; https://portal.hostgator.com/ The login page popup and I can login my cPanel Also on; https://www.hostgator.com/ -> Support -> Live Chat They are working now. Just contacted Live Chat of HostGator and our dialogue is as follow in brief HostGator agent Code:
We are not down This can be due to IP issue Code:
Now I can connect my cPanel on HostGator server with the same IP address Code:
You're luck Code:
Why I couldn't connect HostGator on my Samsung phone browser? No reply morning-tea Code:
Why I couldn't connect Live Chat of HostGator on Internet No reply At the end HostGator agent Code:
I understand your concern. I can also raise a ticket on this issue. The admins will confirm the details and email you the exact cause,.... How long it can last???? Regards |
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