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Old 02-02-2019, 12:39 AM   #1
fido_dogstoyevsky
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Registered: Feb 2015
Location: Victoria, Australia
Distribution: Slackware 14.2
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Smile Refreshing call to support helldesk


Just called my domain registrar for information about my email setup. I explained once and they gave me what I needed. Then they started giving their standard (windows) security advice. I mentioned I'm a Linux user, they said "so am I" and we spent a few minutes comparing our past and present distros of choice.

Next time I'll try converting them to Slackware.

Some wishes are easily granted, so now I officially wish that all calls for support went like this one.
 
Old 02-02-2019, 03:50 AM   #2
jsbjsb001
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Location: Earth? I would say I hope so but I'm not so sure about that... I could just be a figment of your imagination too.
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I remember a guy I used to live with ringing up, I think it was dodo, and as soon as he mentioned Linux (I was trying to troubleshoot his slow Internet using Linux, following their instructions that were for the Windows command-line - though a lot of the same networking commands did/do exist in Linux as well, like ping, route, etc), they straight away said "we don't support that". Most companies here in Oz are useless when it comes to us Linux users. So good to see at least some of them get it.
 
Old 02-02-2019, 04:25 AM   #3
fido_dogstoyevsky
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Quote:
Originally Posted by jsbjsb001 View Post
...Most companies here in Oz are useless when it comes to us Linux users. So good to see at least some of them get it.
This call was to my domain's registrar. But when we changed ISP about five years ago the first thing I asked about was supporting Linux users. The response I got from iiNet was something like "we don't OFFICIALLY support Linux but someone here will know what to do". I had one problem soon after we switched but the only warning they gave was (something like) "your computer's your responsibility if it isn't working, we look after the rest" - they weren't worried about our OS.

Haven't had anything go wrong since so I don't know if that's still the case, but I hope it is.
 
Old 02-02-2019, 04:58 AM   #4
ondoho
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i think the nicest thing is that the person actually took time to chat with you, however little.
i hope this is endorsed by their employer.
 
Old 02-02-2019, 05:20 AM   #5
fido_dogstoyevsky
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Originally Posted by ondoho View Post
i think the nicest thing is that the person actually took time to chat with you, however little.
i hope this is endorsed by their employer.
Good business sense would mean it IS endorsed, since it's made me more likely to stick with them.

I'm not naming names just in case the employer doesn't show good sense.
 
Old 02-02-2019, 06:07 AM   #6
syg00
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Just once, I want an ISP to say ... PEBKAC.

*THEN* I'll know I have someone I can debate the issue with ...
 
  


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