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Old 08-06-2017, 06:29 AM   #1
ondoho
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openmailbox.org


For almost 4 years (oh yes, since August 2013) I had a free mail account with openmailbox.org.
It was a little patchy sometimes, but remained reliable.
I admired the maintainer for providing free, fully usable mail accounts to people, and keeping at it long-term.
Now, one or two days ago there was another server outage, but much longer this time - at least 24h I guess - after which the FOSS-friendly Dr. Jekyll (Pierre Barre) finally turned into the greedy Mr Hyde:
IMAP/POP/SMTP access has been silently turned into a "Pro" feature.

Now I'm not saying everything must be free (as in beer) and everybody who's asking money automatically is a greedy a-hole - no - BUT:
There should have been a warning IN ADVANCE that this was coming, giving users a possibilty to opt out.
There was NO information AT ALL about this, not by email, not on their twitter feed either (the forum has been defunct for a while already) - and THAT is really, really evil.
I was in the middle of a conversation about an online purchase when this bomb was dropped on me.
I had to log into webmail to send that mail - well, at least that was still possible with my usual credentials, but lo and behold, I cannot send mail anymore even from there!
Like I said, services have been patchy every now and then, maybe this is not intentionally but just a buggy web app, but on top of everything else...

F*** You, Pierre "Mr Hyde" Barre!

And I'm not the only one, see their twitter feed.

If you are thinking of opening a paid mail account, openmailbox.org is NOT the choice!
 
Old 08-06-2017, 06:25 PM   #2
noordinaryspider
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They have temporarily allowed us IMAP access, but it is complicated:

https://www.openmailbox.org/an-update-on-imap

You will need to set an application password here:

https://app.openmailbox.org/account/settings/

but it should work for the migration assistant at posteo.de

Posteo.de is one euro a month, and can be paid anonymously. teknik.io is gratis as well as libre and also looks interesting.

Pierre, I am VERY disappointed in you.
 
Old 08-07-2017, 03:36 AM   #3
ondoho
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^ but it's only temporary, and the justifications are half-assed bordering on invented.
i tried the app password, and you know what? i can't copy the password to the clipboard!
and i still cannot send mail from the web UI! trust me, i have enabled javascript and all, no, it's just buggy as hell.

i'll say it again, i'm not against someone wanting to take some money for a previously free service, but there's softer ways to integrate paid services, and in any case there must be long-term warning.
changing from a donation-based free service to a paid service by cutting people off completely without any warning, in this manner:

a) server outage for more than 24h - enough for some emails sent to me to bounce as undeliverable! without warning!

b) after said server outage unable to connect to mail account, and it took me a while to even understand why - without warning!

c) leaving me with a buggy web ui that doesn't even let me send messages!

...that is evil!

PS:
i'm using posteo already! i can even pay the yearly fee by regular banking transaction, no paypal bs required.
thankfully openmailbox has never hosted my main account, but i had started relying on it more recently... i'm going to have to change quite a few online account settings... :-(

PPS:
openmailbox = 5€/month? f*ck me, that's steep.
once again: Pierre Barre, this is not a poker game. and you lost it. get lost.

Last edited by ondoho; 08-07-2017 at 03:38 AM.
 
Old 08-07-2017, 05:16 AM   #4
jsbjsb001
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Quote:
Originally Posted by ondoho View Post
For almost 4 years (oh yes, since August 2013) I had a free mail account with openmailbox.org.
It was a little patchy sometimes, but remained reliable.
I admired the maintainer for providing free, fully usable mail accounts to people, and keeping at it long-term.
Now, one or two days ago there was another server outage, but much longer this time - at least 24h I guess - after which the FOSS-friendly Dr. Jekyll (Pierre Barre) finally turned into the greedy Mr Hyde:
IMAP/POP/SMTP access has been silently turned into a "Pro" feature.

Now I'm not saying everything must be free (as in beer) and everybody who's asking money automatically is a greedy a-hole - no - BUT:
There should have been a warning IN ADVANCE that this was coming, giving users a possibilty to opt out.
There was NO information AT ALL about this, not by email, not on their twitter feed either (the forum has been defunct for a while already) - and THAT is really, really evil.
I was in the middle of a conversation about an online purchase when this bomb was dropped on me.
I had to log into webmail to send that mail - well, at least that was still possible with my usual credentials, but lo and behold, I cannot send mail anymore even from there!
Like I said, services have been patchy every now and then, maybe this is not intentionally but just a buggy web app, but on top of everything else...

F*** You, Pierre "Mr Hyde" Barre!

And I'm not the only one, see their twitter feed.

If you are thinking of opening a paid mail account, openmailbox.org is NOT the choice!
Why not just get a gmail account??

As that's why I ditched Yahoo mail, as they also what $$$ out of ya, for having the ability to use an email client. Instead of using their website, to check/send email.
 
Old 08-07-2017, 02:47 PM   #5
ondoho
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Quote:
Originally Posted by jsbjsb001 View Post
Why not just get a gmail account??
it's not about "getting" anything...
Quote:
Originally Posted by ondoho View Post
PS:
i'm using posteo already! i can even pay the yearly fee by regular banking transaction, no paypal bs required.
thankfully openmailbox has never hosted my main account, but i had started relying on it more recently... i'm going to have to change quite a few online account settings... :-(

this is all about one person (he uses the majestical "we" but i'm pretty sure it's still only pierre barre) made a really bad decision by trying to turn a free service into a cash cow, sandbagging most of his users.
just read the whole thread, look at the twitter feed etc.

i don't have a technical problem with my email account, i am clever enough to open another one with provider xyz, thankyouverymuch.

no, i (and MANY others) have a gripe with this person, and i feel entitled to share this knowledge, and actually warn people from using his service.
because this is the sort of behavior that indicates an extremely low esteem of one's customers.

Last edited by ondoho; 08-07-2017 at 02:51 PM.
 
Old 08-10-2017, 11:26 AM   #6
jsbjsb001
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Quote:
Originally Posted by ondoho View Post
it's not about "getting" anything...

this is all about one person (he uses the majestical "we" but i'm pretty sure it's still only pierre barre) made a really bad decision by trying to turn a free service into a cash cow, sandbagging most of his users.
just read the whole thread, look at the twitter feed etc.

i don't have a technical problem with my email account, i am clever enough to open another one with provider xyz, thankyouverymuch.

no, i (and MANY others) have a gripe with this person, and i feel entitled to share this knowledge, and actually warn people from using his service.
because this is the sort of behavior that indicates an extremely low esteem of one's customers.
https://www.youtube.com/watch?v=fUYaosyR4bE
 
Old 09-23-2017, 12:38 PM   #7
aguador
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ondoho: Yep, it has been a horror show. As you know from responding to a post I did about OMBX, first features began disappearing (XMPP, forum), then this completely unannounced change.

In my case, the change came in August just when I started a five-week stint with no reasonable Internet access. Suddenly the sorting rules I had set up in RoundCube disappeared . . . and if you have ever been on a "bugs" mailing list for a distro, you can imagine the mess that created! When I finally got back this month I found no functional webmail: search does not work, opening or deleting mails is painfully slow, and some reading windows drop off the screen (requiring reducing the view to less than 70% in some cases).

Today I found a message buried in the flurry of messages I get saying that my "pro" test period ends tomorrow. I didn't even know I had one! At least I found it in time that I installed T-bird and download and sorted through messages. I can now save them locally and not lose anything.

I am less upset about the pay model. Posteo charges a bit, and Tutanota and ProtonMail have free and paid accounts. Running a pay-what-you-want service is difficult given the expectations for "free", but I think the charges should be low. What hurts is that while planning to move to another provider, I said that I really had to make my yearly contribution . . . which I did in JULY!

Any further notes on Posteo? I just learned of it an it seems reasonable. My preference would be for ProtonMail, but I wish they had an intermediately priced plan. I may have high volume of incoming, but low storage needs. (I also learned that Lavabit is back, but I avoid services hosted in the US!)

jsbjsb001: The answer to why not Gmail is simple: a) Open source and b) Google. OMBX was FOSS and something all Linux users should encourage and respect. As a translator I may have to subscribe to Google's translation service one of these days, but other than that I avoid them at almost all cost. The price of dealing with them is my privacy and being marketed to constantly. Sorry, but I am willing to pay for a mail service --just as I pay for my business website hosting.

Last edited by aguador; 09-23-2017 at 12:42 PM.
 
  


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