Well it looks like nobody here did any research.

It looks like there's over 300 websites hosted on that IP address. All it takes is for one of those to be considered a porn site (and there looks like at least couple of massage parlours) and you'll be blacklisted.

Switch hosts.

A couple more options to consider:

• Rackspace (or any credible VPS service like AWS or Google)
• Host it in house
• Get a dedicated server if you can from a web hosting company

I would personally opt for the VPS. You don't have to power a gigawatt server 24/7, and you don't have to worry about your site being blocked like you are now. And you're not paying for an entire server, just a virtual machine. You also get root access to the machine, so you can set up other servers on it too.

Consider your options and read everything before doing anything. If you read the license agreement for Hostpapa, you probably would have found that they share their servers with others that may not be so considerate.

That would explain it. This is why I pushed for contacting the hosting provider -- it's up to them to have themselves removed from any blocklists (I'm not sure why a normail ISP would block legal pornography though?) or explain this to their customer and refund their customer for any unused time paid for. Not even the OP should have to to any research regarding this -- they're paying for a service which is not being provided.
Sorry, I just get a bit touchy when people ignore a suggestion to ask the person they're paying for help and just post on some random website and are given random replies (no offence, generalising).

It's not up to the hosting provider to find every ISP that's blocking them. Many do, but it would be a totally unfeasible and impossible task. Taking your point to extremes, where would you stop? Demand a refund because some corporate firewall is blocking "your" site because it's considered not business essential? Not going to happen.


As for blocking "legal" pornography, there's a tendency now in certain European regions to block any porn by default unless the customer opts out of the blocking. I'm also not saying that the reason this IP is blocked is because of "porn neighbours", for all I know there could be something else on there that contravenes other local laws or standards.


I'm sure we could go back and forth on this, but the bottom line for the OP is.... move house.

there is always
i2p
Freenet
.onion

It is up to the hosting provider to host. They have problems but they are their problems which their customer pay them to solve. I know how the censorship laws seem to be implemented in Europe as I happen to use a couple of ISPs where they apply.
The bottom line is move ISP and, not just saying to defuse something, I don't disagree with you.
My point being more that this is a political issue and a capital one. "It's between you and your pimp".

Thank you all.
The problem is still NOT fixed.
Now Free says that the problem is with HOSTPAPA and they told me that there are some errors as per the information given by:
//dnssec-debugger.verisignlabs.com/southweststory.com

There is something wrong with the site's DNSSEC....
I am not sure I understand what is DNSSEC since it is the first time I hear about this.
I contacted HOSTPAPA but they keep saying that from their point of view everything is correct.
I tend now to agree with FREE - and something being wrong with the DNSSEC - because verisignlabs is an independent entity.
Any help is very very much appreciated.

Carla

Thank you Didier Spaier for your offer of help. I am not sure how to PM you with further information. Pls let me know.

As your post count is zero (because you posted only in General so far) maybe you can't send a private message from here. Then feel free top send me an email:
<my first name> <at> <domain name>, the domain name being slint dot fr.

That said I think that Free already gave you a plausible explanation and am not sure I can get a better one.

In any case my advice is to move to o2switch. Their single hosting plan is worhtwhile, I am fully satisfied with their service since several years and they are very responsive.

Thank you.
In my previous message I wrote that I tended to agree with Free.
I just found out that they are ...bullshitting me again (sorry for the language but I am really angry with them).
I found another site hosted by Hostpapa that has the same errors on the dnssec-debugger.verisignlabs.com/roving-i.com.au/.
The same DNSSEC records missing! I still however access without any problems this site: roving-i.com.au
My problem lies squarely on Free-s incompetence!!!!
Any help of what I should do further?

Thank you Didier Spier. Should I complain to CNIL? Or write a message on Free's FB?????

You would waste your time, IMO. Let me first call them tomorrow on behalf of a customer (myself) being able to access a website but not the other one, then give you a feedback.

PS amazingly I live in France but have a brother and nephews that live in the Toronto area

Thank you Didier. I very much appreciate your help.