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puppymagic 11-09-2012 01:34 AM

My family recently switched to Cable from DSL and
And the cable technician came over and went away, and told me the signal was very strong,

he told me it will be working in the next hour, and it has been roughly three days since and it still is not working.

What can I do to get connected to the internet?

I already tried things as resetting the modem and turning it off and on, and so on.

When I try to view a webpage, such as or I see the name of the company that provides the cable internet and the following screen

Thanks a lot for your help. What are some of the things I can try?

pixellany 11-09-2012 04:52 AM

My first reaction is that you need to contact the cable company.

Please give a complete description of the setup---eg I'm guessing that there is a cable modem to get the internet connection. I'd also assume that the local connections to this would default to DHCP (as opposed to a fixed IP address).

Is the the TV part working correctly?

Can you ping the modem? Typically, but also sometimes or something similar. Assuming that you can ping the modem, see if you can get to the admin page (simply enter the IP into your browser.)

Can you ping an external site?

etech3 11-09-2012 02:35 PM

Call the cable company and get them to walk you through activating your internet connection.

michaelk 11-09-2012 02:56 PM

Typically the MODEM has to be registered with the cable company before you can get on line and there could be a filter at the box that blocks internet service.

I would guess the technician or whomever activated the account screwed up. As suggested you need to call them.

jefro 11-09-2012 08:30 PM

I assume you mean wireless. Can you connect to the modem directly with a wire? Can you then put in a static IP in computer that is within the subnet of the modem to access the web based setup?

puppymagic 11-09-2012 09:03 PM

Wireless.... I didn't try yet

The Motorola SB5101N modem doesn't come with wireless capability

I have a D Link wireless router

And when I can get the internet working

Why not! I will try to get the wireless too

But while I was with the DSL the wireless worked fabulously

At the moment I am still using the DSL with the good old DSL modem

The DSL connection is set to expire on 11th of this month and if internet doesn't work by then then I am history

My parents love internet more than I do

And the cable TV at home is working wonderful as usual

frankbell 11-09-2012 09:39 PM

I agree with michaelk. I suspect that the tech did not properly "provision" (fancy industry term for "set up") the account with the modem information, which includes the modem MAC address and related data.

You should be able to connect your computer directly to the modem with an ethernet cable and get a connection with a DHCP address supplied from the cable company. If you cannot connect in that manner, the issue is either the modem itself, the wiring, or the provisioning of the account.

NyteOwl 11-11-2012 03:47 PM

Sorry if this sounds a bit BOFHish but, did you call the number on the screen you showed? If so, what did they say and if not, why not?

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