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puppymagic 12-24-2012 10:14 PM

I ordered a cordless phone on eBay and
The seller is located in Miami USA. I am located in Canada. The price of the item was 19 dollars and the shipping cost me 15 dollars.

When the item arrived, I found out that it was a faulty item. I sent the seller the video clip of the item, which is this one

and the seller agreed with me that the phone was not turning on and it was therefore a faulty item.

Am I still responsible to pay for the return shipping of the item? When the seller agrees it is a faulty product? By the way, the seller sold more than 1000 items on eBay and his rating is higher than 99%. I have not given a feedback yet. Should I demand for a full refund, with a warning that if he does not comply, I will give him a negative feedback? The seller is offering me a partial refund so I can get a new battery, or replacement of the entire item (Which will cost the seller more than the price I paid him) I do like this phone, but I am also fine if I can't have the phone.

What is your recommendation?

Thanks and Merry Christmas, experts on Linux Questions!!

jefro 12-25-2012 10:51 AM

It just depends on the fine print you and the seller agreed to. That and maybe some legal issues like implied warranty and Canadian laws.

Might just have to warn others the seller stinks.

dugan 12-27-2012 11:33 AM

You can't just write "return to sender" on the package?

If not, I would ask to be reimbursed for return postage.

H_TeXMeX_H 12-27-2012 01:32 PM

Why ask us ? It's your decision what to do. I would obviously demand 100% back and escalate if they don't comply. I never buy from eBay, so it would never happen to me.

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