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Old 09-19-2005, 11:11 PM   #1
Registered: Mar 2003
Location: St. Louis, MO
Distribution: kubuntu-current
Posts: 551
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honest... true (and funny) story

This happened today at work. (at a computer shop)

Customer dropped off a system for a work order. A while later I read it. The description of work to be done said:

(I'm paraphrasing, but its real close)
" talked with some one here last week.. was told to go get norton anti virus and try that first. Still has the problem - virus?"

I swear on everything that is good and holy in the universe
... the NAV box was still SEALED!
Old 09-20-2005, 09:07 AM   #2
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Registered: Nov 2003
Distribution: Slackware 14.2, SlackwareArm-current
Posts: 1,203
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Well he got it like he was told
Old 09-22-2005, 08:19 PM   #3
Registered: Jul 2004
Location: Chennai, India
Distribution: UBUNTU 5.10 since Jul-18,2006 on Intel 820 DC
Posts: 849

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Maybe the end-user expected that somebody in your shop had, during his previous visit, automagically - by some as yet unheard of means, installed NAV and is now returning the old "parts" to help you analyse the problem.

Just joking.

Old 09-22-2005, 10:23 PM   #4
Registered: Jul 2005
Location: West Coast South, USA
Distribution: debian 3.1
Posts: 267

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The computer savvy of the vast majority of windows users is apallingly low.

And micro$oft keeps them that way.

..and it works....!
Old 09-23-2005, 10:54 AM   #5
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Registered: Oct 2004
Location: Techsupporthell, WI
Distribution: Ubuntu Feisty Fawn, CentOS 4
Posts: 6

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I do tech support. Many of our customers are. . . not very savvy with computers.

Often times we'll send out an update for some program or another and a customer will install it on a completely different computer, then give us a call and ask why their data is missing. Or uninstall first, or install to a different directory, or any number of things that aren't in the directions and go counter to logic.


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