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Old 09-29-2020, 08:37 PM   #1
nigelc
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Gmail corrupted


I hope I have put this in right place.
A few days ago My nokia 3 phone started for a new password.Some times it would go away.NOW The it has moved to the Chrome AcerChrome book 15
I cannot get into gmail On any device.

Just about everyday
A txt msg comes from 0459 600 600.
I cannot read any gmai.
Also how do l Block ths number.
Thanks Nigelc

I put this another forum because
I ams not sure where it should go.

Also text messages are coming from times a day .
0459 600 600 I think this is a Australian number.

Thanks Nigelc
 
Old 09-29-2020, 08:57 PM   #2
frankbell
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Can you connect to gmail on a computer or other device?

Have you contacted your cell service provider's tech support?
 
Old 09-29-2020, 08:58 PM   #3
rtmistler
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You should talk to your cell phone carrier.

You should talk to google.
 
Old 09-29-2020, 09:20 PM   #4
nigelc
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Code:
 should talk to google
how?
 
Old 09-29-2020, 10:04 PM   #5
frankbell
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Click this link, then scroll down to the item "Suspect that your account has been hacked."
 
Old 09-30-2020, 01:39 AM   #6
ondoho
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Quote:
Originally Posted by nigelc View Post
how do l Block ths number.
Apps exist to do that (AFAIK Android does not have this capability built in).
 
Old 09-30-2020, 06:02 AM   #7
rtmistler
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Quote:
Originally Posted by nigelc View Post
Code:
 should talk to google
how?
um ... Google it?!? Or use duckduckgo to search.

Seriously.
 
Old 09-30-2020, 09:31 AM   #8
dugan
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My guess is that you were hacked via a phishing link that gave the attackers, among other things, access to your GMail account.

When you get the account back, make sure you set up 2FA.
 
Old 10-01-2020, 01:36 AM   #9
enorbet
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I think the first thing you need to do is contact your phone account. If your password has been changed on gmail without you assigning a new one, very soon it is likely they can clone your phone, lock you out by pretending to be you just as was apparently done with your gmail account, identified by extremely simple (in most cases) trigger questions. All they have to do is say, as you, you've bought a new phone and want to transfer the account to the new SIM card. If any transaction, email, text, whatever has any sensitive private data they will now have access and you won't. ASAP contact your accounts starting with your phone account and get a trail of documentation going.

It is possible that this isn't the beginning of "identity theft" but I think you have little choice but to act as if it's real and imminent. Time is important. It's easier to stop before it gets further. Apologizing later for over reacting is way easier than fighting an actual disaster once it's complete. Try to figure out what you may have clicked on or entered personal data on just before this started, but get your accounts informed you think you have a problem ASAP. Err on the side of cold, calm caution required when faced with a potential threat. It could just be as you stated, corrupted data, but it also could be the result of a phishing attack. Don't leave it to chance.

Also start researching how better to protect yourself and not fall for such scams so you are safer and more aware in the future after you've fixed this current problem.

Last edited by enorbet; 10-01-2020 at 01:38 AM.
 
Old 10-01-2020, 09:49 AM   #10
nigelc
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I will contact the isp tomorrow.
 
Old 10-01-2020, 02:14 PM   #11
sgosnell
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The ISP can't help. Contact Google. Google has this great thing called a search engine, in which you can search for, and find, almost anything, including how to contact Google. Logging in to your gmail account and changing the settings would be the most straightforward way, but if you have trouble even finding Google, a phone call or online chat might be a better option.
 
  


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