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Old 03-13-2020, 03:27 PM   #1
KenJackson
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Did anyone place a stock trade on Schwab today?


I can login and see my positions and existing orders, but I tried all day to place a trade and the site wouldn't respond. Live chat doesn't respond, can't get an answer on the phone and the message center doesn't seem to work.

Did anyone have any success on Schwab today?
 
Old 03-13-2020, 03:50 PM   #2
teckk
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No I haven't, but the stock markets have taken some big losses due to the Corona virus outbreak. Some of the losses have triggered stops on trading. Could be related to that.
 
Old 03-13-2020, 10:13 PM   #3
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Note that much of the schwab.com web site no longer works with any Linux browser. Firefox under Linux, no-go. Google Chrome under Linux, also no-go (it works fine under Windows). The symptoms are that your "History" page never shows any transactions, and most of the actions on the "Statements" page do nothing. I didn't try anything about placing a trade, as my accounts there are handled by an advisor.

The site was working find on Wednesday, stopped working on Thursday and hasn't worked since.

If you get through to Schwab's web support, they'll just tell you, "We don't support Linux at all, just Windows and Mac."

Last edited by rknichols; 03-13-2020 at 10:16 PM. Reason: Add timeline
 
Old 03-13-2020, 10:47 PM   #4
scasey
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I use Schwab’s iOS apps exclusively to access my accounts, so I can’t help here, other than to say all seems OK there.
 
Old 03-14-2020, 09:39 PM   #5
KenJackson
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Quote:
Originally Posted by rknichols View Post
Note that much of the schwab.com web site no longer works with any Linux browser.
That is very bad news. And no warning. Just stops working. I don't use Windows. If this can't be resolved, I guess it's time to transition my money to another broker. That's a shame, because I like Schwab.
 
Old 03-14-2020, 10:06 PM   #6
frankbell
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If you have found Schwab trustworthy, Windows 8 will be supported until 2023. You can find legitimate Win8 install disks on Amazon and, I'm sure, other sites; I'm running one in a VM right now, all registered and activated and everything. You could go with a Win8 VM at least for a while while you consider your options.

Or get a Mac. The inflated cost of a Mac might be worth it to stay with an outfit that you trust. I know that I trust my guy (as did my father before me) and wouldn't want to leave him.

Just a thought.
 
Old 03-14-2020, 10:55 PM   #7
scasey
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Got an email from Schwab today that said,
Quote:
Of course, with all that's going on, we are seeing record levels of client interaction right now. We recognize that means at times we may not be able to pick up your phone call as quickly as usual. Please know our dedicated client teams are working incredibly hard to be available to you, as quickly as possible. We appreciate your patience if you do experience longer-than-usual wait times.
 
Old 03-15-2020, 09:40 PM   #8
KenJackson
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Originally Posted by rknichols View Post
Note that much of the schwab.com web site no longer works with any Linux browser.
I was able to place a trade with Firefox v74 on Fedora today. I'll upgrade this CentOS machine now and see if it works here also.

Update: I updated my CentOS machine to Firefox v68.5.0esr, which apparently is the best I can get, and I cannot place a trade. Oh well, at least I can go upstairs and use my Fedora machine.

Last edited by KenJackson; 03-15-2020 at 10:05 PM.
 
Old 03-16-2020, 12:38 PM   #9
rknichols
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Interesting. I had tried with a CentOS 8 machine (Firefox 68.5) and had no success. I can confirm that the schwab.com site does seem to work with the Firefox 69.0 in Fedora 31.
 
Old 03-16-2020, 04:30 PM   #10
KenJackson
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I figured out what the problem is and posted a question about it in another thread. I'm not sure who's problem it is to solve.
 
Old 03-18-2020, 02:48 AM   #11
mrmazda
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Broken websites can be reported on https://webcompat.com/
 
Old 03-25-2020, 09:59 AM   #12
rknichols
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Update::
The Schwab web site is working just fine today on Firefox 68.6.0esr. Ditto with the latest Google Chrome.
 
  


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