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We just purchased our DELL Vostro 400 in December and about a week ago we started having problems being able to access the internet. When turning on the computer there would be a blank screen. Then, we would have to shut off the computer manually and restart it by pressing the start key numerous times and hitting the F8 key numerous times, simultaneously. After that we would get to a screen that allows us to access the internet by using SAFE mode. After numerous conversations will Dell Customer Support they could not solve the problem. Then, suddenly, it was working correctly but there are still times it does not work. You just have to wing it and you never know what is going to happen until you log on. Can you help us solve this problem?
Distribution: Caldera, CTOS, Debian, FreeBSD, Mac OS X, Mandrake, Minix, OpenBSD, Slackware, SuSE
Sounds like your using Windows. If so, you didn't mention performing a clean reinstall. After you've done the clean reinstall and are still having problems, then that means it's hardware related. Surely Dell support can help with a hardware problem. You say the system was bought in December, they come with at least a 1 year warranty.
How do you perform the clean reinstall and I would like to know if you will loose all of your personal stuff that you have on the computer. Also we have been working with Dell and it is still under warranty, the problem is that they can not seem to fi
nd out what the problem is.
If I were you, I'd use the guaranty that you've paid for. Backup your data to DVD's or an external USB harddisk, call Dell and ask for a replacement or maintenance. You've the right to do so... If you keep restarting it that way you may damage components that are not damaged causing even more problems.
Again, backup and ask for a replacement or a technical to check it out, personally.