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Old 03-20-2019, 10:00 AM   #1
johnmeehan
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Avoid Super Agena


Apologies if this is the wrong place.

Avoid purchasing products from Super Agena they will not stand behind what they sell.

Recently I purchased two refurbished Dell Latitude D531 notebooks (have a docking station that supports them) through a company on Amazon named Super Agena.

The systems came with a 30-day Dead on Arrival warranty. Both systems lost display within two months, but after the 30-day dead on arrival warranty.

The company denies that they knew the systems were defective at the time of sale.

What are the chances of two systems bought from the same company having the same problem within the same time period and the company not knowing about it?

They obviously do not run any burn in or diagnostic tests prior to putting these systems on the market.

They stated that these were new, never used systems they received through government surplus. However inputting the service tag numbers into the Dell site and looking at the original configuration proves that statement by the company to be incorrect because both systems were originally sold with Windows XP but when Super Agena sold them they had Windows 7 Professional. A system does not go from XP to Windows 7 without being used.
 
Old 03-20-2019, 10:23 AM   #2
dc.901
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Unfortunately, this is true for other online vendors also (not going to name any names).
My last machine, a Dell refurb, from Dell outlet.
 
Old 03-20-2019, 04:52 PM   #3
ntubski
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Quote:
Originally Posted by johnmeehan View Post
A system does not go from XP to Windows 7 without being used.
To be fair, couldn't they have upgraded to Windows 7 as part of the refurbishment process?
 
Old 03-22-2019, 12:13 PM   #4
johnmeehan
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Replaced the display panels myself. Went through a place called Parts People and acquired two display panels for $24.99 each plus $5 shipping received them in four days.

The panels came with the inverter boards attached.

Thanks to a printout of instructions from the Dell site was able to replace the panels by myself, easy to follow step by step instructions.

All it took was a few tools and some patience. Had both done within a couple of hours.
 
Old 03-22-2019, 12:17 PM   #5
johnmeehan
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Quote:
Originally Posted by ntubski View Post
To be fair, couldn't they have upgraded to Windows 7 as part of the refurbishment process?
I suppose they could have just changed out the hard drive to one that had 7 on it.
 
  


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