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ReformedTechie 11-17-2020 06:59 AM

Anyone ever buy an open box laptop from newegg?
 
I know this is the wrong place to post this. For whatever reason I can't post in general. I asked why in Feedback = no answer and I'm not finding a way to contact admin.

I was looking for advice on building a new tower. But I found an open box laptop from newegg that looks like what I'm wanting.

I've never bought open box online. The disclaimer says that they test it for "basic functionality". I contacted chat support (phones are currently closed) to ask if that covers things like someone swapping out the hard drive, cracked screen, something shoved into a USB port, etc.

All chat did was copy/paste the disclaimer and tell me to return it if it's borked.

I don't want to tie up / fight over $900 if it's garbage.

So, anybody ever buy an open box laptop from them / what was your experience?

rtmistler 11-17-2020 09:06 AM

Moved: This thread is more suitable in General and has been moved accordingly to help your thread/question get the exposure it deserves.

I see no reason why you cannot contribute to threads in the General forum.

TB0ne 11-17-2020 09:24 AM

Quote:

Originally Posted by ReformedTechie (Post 6186145)
I know this is the wrong place to post this. For whatever reason I can't post in general. I asked why in Feedback = no answer and I'm not finding a way to contact admin. I was looking for advice on building a new tower. But I found an open box laptop from newegg that looks like what I'm wanting.

I've never bought open box online. The disclaimer says that they test it for "basic functionality". I contacted chat support (phones are currently closed) to ask if that covers things like someone swapping out the hard drive, cracked screen, something shoved into a USB port, etc. All chat did was copy/paste the disclaimer and tell me to return it if it's borked. I don't want to tie up / fight over $900 if it's garbage.

So, anybody ever buy an open box laptop from them / what was your experience?

Yes, and buying from Newegg or another reputable source isn't an issue. If it's DOA, send it back easily, and I've never had a problem doing so for a full refund. Can't speak to what they test for, but read the description well. It may mention things like a missing charger, adapter, whatever, that you may have to pop for on your own.

enorbet 11-17-2020 04:21 PM

I've used Newegg as an important source literally since they started. In fact I found them because of a local computer shop called "Egghead" and when they closed circa ~1996 I thought Newegg was their new online store. For a few years I bought a huge amount of gear from Newegg because I was in the business of building and repairing PCs and a few laptops. I never had a problem until Covid hit and vastly increased online business. They rather rightly assume such an increase could also create a similar increase in returns and they could easily hemorrhage money... at least that's the only reason I can imagine for why their lower level customer service has become a first line of defense making returns a lot harder.

I bought a new Z490 mobo in late June that failed to POST and I contacted the manufacturer with photos and videos as well as filled out their extensive data sheet on all the other hardware. They approved a return. I contacted Newegg, let them know return was pre-approved, offered all chat documentation including the photos and video and very long story short, I'm still fighting with Newegg.

TLDR - At the first sign of a doubting rep, ask to speak to a supervisor. Frankly the low-level guys are just protecting their own butts lately. I still think Newegg is basically reputable but they are a bit under siege since Covid and the low level guys "man the walls and are quick to lock the gates".

rokytnji 11-18-2020 04:38 PM

To add to enorbets excellent post.

I google search the sellers name < Not the outlet >

To see if horror stories come with the sale.

My last refurbished acer c710 is still linux alive and travels in motorcycle saddlebags regular like < for years now >. Battery is still good. Replaced the ssd hard drive one time.

Used a parts only acer c710 for the hard drive replacement.
New HP chromebook from Walmart for under 200 bucks < Walmart Black Friday > on the way because I have been a good boy this year.


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