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Cultist 09-17-2013 07:53 PM

An awful Comcast experience (warning: long long post)
This is a problem I've been having with Comcast, and I think it exemplifies everything that's wrong with Comcast today.

Last Friday I came home from work and I mysteriously had no internet connectivity. It worked fine that morning before work and nothing changed, so there was no apparent reason for the outage. I called Comcast and made an appointment for the following Monday. I bought a new cable modem that Saturday and had it put on my account just in case that was the problem (it wasn't).

So Monday rolls around, I get my automated appointment confirmation, and I start waiting. My appointment block was between 5 pm and 7 pm, and at 7:05 pm no one had shown up so I called Comcast. I spent two hours on the phone (got off just after 9 pm), and what I learned was that my ticket had been closed as resolved. They want to reschedule a new appointment, but the next available time I could be home for is Saturday, over a week from the time of my original problem. I'm sick of being on the phone at this point so I hang up and called back today.

So at that point, all I know is that a technician lied and said my problem was fixed ("fixed from the outside" was the note left by the tech on my ticket, whatever that means. I live in a high rise), and Comcast apparently doesn't care.

Today I spoke to some supervisor, trying to get a better appointment time and making an apparently futile effort to make them understand that it is through their negligence that I have to reschedule. But finally the supervisor says he put in a request for an appointment tomorrow evening, and I just have to call in the morning to confirm (I'll see if that goes anywhere, I'm not holding my breath). However, in a fortunate turn of events, he was able to provide the technician number of the tech who supposedly fixed my account.

So tomorrow, I'll be calling each local Comcast office to find out which one this particular tech works for, and I'll be doing my best to get him fired.

But in the meantime, Comcast owes me $25 for skipping an appointment, so I jumped on their live chat to get that bit resolved. There, I had the pleasure of speaking to "Merian". The transcript reads almost like a bad SNL skit and I thought it was good enough to share. It wasn't until the last two or three lines that "Merian" said anything that made actual sense:

So anyway, my ordeal continues tomorrow. Hopefully the tech will show. If not, I guess I'll get another $25 credit, and regardless, I'll amuse myself with petty revenge against the tech who claimed to have made it to my appointment. This was a minor annoyance until 7:01 PM Monday evening, at which point it became very, very personal.


rokytnji 09-17-2013 10:21 PM

Having Windstream (it sux). I feel your pain. Peak hour server usage flat lines every day.

if I could figure out the password on my wifes that her work gave her with her free ipad. I'd be a happy camper. She does not know the pass phrase on that jetpack.

She uses it at home after work on her ipad but I am stuck with Windstream wireless which is
hit and miss depending on the time of day and how hard the main servers are working.
Middle of the night or daybreak in the morning are the best speeds available.

I even made the tech climb the pole and install a new inline junction box on the line running on the pole. A new line dropped from there to my outside wall. Then a new junction box on the wall also. So I know for a fact it is a server issue.

I just need to figure that 4g jetpack thingy out I guess.

H_TeXMeX_H 09-18-2013 05:33 AM

I've heard of many similar experiences with Comcast, so I'll be steering clear of it.

Hangdog42 09-21-2013 11:50 AM

One of the games that Comcrap used to play with me was any time I scheduled a repair visit, shortly after scheduling (usually a few hours) Comcrap would call and say that they had "fixed" the problem in my neighborhood and would cancel the repair appointment unless I called back. This happened every single friggin time. If the appointment was a few days away, Comcrap would miraculously "fix" the problem on a daily basis and cancel the appointment every day.

Seriously, just how bad do you have to be so that a big, stupid, ugly company like Verizon looks good by comparison?

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