LinuxQuestions.org
Latest LQ Deal: Complete CCNA, CCNP & Red Hat Certification Training Bundle
Go Back   LinuxQuestions.org > Forums > Non-*NIX Forums > General
User Name
Password
General This forum is for non-technical general discussion which can include both Linux and non-Linux topics. Have fun!

Notices


Reply
  Search this Thread
Old 02-08-2007, 10:42 PM   #1
dragon2knight
LQ Newbie
 
Registered: Jul 2006
Location: Brooklyn,New York
Distribution: Ubuntu,PCLOS,BLAG,multi boot system.
Posts: 24

Rep: Reputation: 15
A friendly warning for folks living on the east coast...


Just got finished,um,talking to a so called representitive from Newegg.com about a return of a product to them.Aparantly,they dont have a return center on the east coast of America.Every return has to be sent back to California.Period.Thought I would add the text of our so called conversation(It was a live chat):

Chat InformationPlease wait while we connect you to a Newegg representative. You are number 27 in the queue.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationThank you for contacting Newegg. My name is Amanda. How may I assist you today?
Amanda: Hi.
mike: I got an RMA to return an item,a printer weighing 15 pounds,and it was sent to me from New Jersey(I live in New York)......and you people want me to send it ACROSS THE COUNTRY TO CALIFORNIA TO RETURN IT?!?!?!And your reaming me fifteen bucks for a restocking fee over and above?!?!Why the h*ll cant I return it to where it shipped from?Every other place Ive ordered from does that.What the h*ll makes you so special?It is obviously a ploy to get people on the east coast not to return an item to you.Ever.Which,of course is discrimination.You shouldnt even be doing buisness nationwide if you dont have a fair return policy.
mike: Why cant I just send it back to Jersey??
Amanda: We are very sorry for any inconvenience this may have caused you.
Amanda: May i have the RMA # ?
mike: 21330***
mike: It will cost me over thirty bucks to send it to California
mike: I only paid one hundred for it
mike: Not at all worth returning
Amanda: On refund RMA's there is always a 15% restocking fee. Thank you for your understanding.
mike: I just bought a paperweight
mike: WHY CANT i SEND IT TO JERSEY?
Amanda: In addtion, our RMA deparment is located at Canifornia so our customers need to return it there.
mike: I could care less about the restocking fee.Add it to the thirty bucks,and Im out fourty bucks.
mike: fourty five,even
mike: You call this fair?
mike: didnt think so
Amanda: I am sorry. We always waive the restocking if the item is defective.
mike: Unfortunatly this isnt,it just dosent work with linux
mike: Something you didnt mention in the description
mike: All HPs I have owned have worked with a linux
mike: I had no reason to believe this one wouldnt
Amanda: All infor listed on our website is directly from the manfufacturer.
Amanda: As you are our valued customer, we would like to offer you a credit in the amount of $15 upon your next order.
mike: Like I would give you the chance to ream me again?No thanks...guess I will have to find some unsuspecting windows user to sell this to.At least I wont lose half my money that way.
mike: Goodbye forever
Amanda: Thank you for your understanding.
Amanda: Thank you for contacting Newegg. Have a nice evening.
mike: Im posting this on my blog,and in Digg
mike: Bye.

This is discrimination against people outside of California,just thought Id let you folks know.As newegg loves to say...once you know,you newegg.....

Last edited by dragon2knight; 02-08-2007 at 10:44 PM.
 
Old 02-08-2007, 10:44 PM   #2
Blinker_Fluid
Member
 
Registered: Jul 2003
Location: Clinging to my guns and religion.
Posts: 683

Rep: Reputation: 63
That's almost as bad as when they shipped my last order from New Jersey.
 
Old 02-08-2007, 11:03 PM   #3
dragon2knight
LQ Newbie
 
Registered: Jul 2006
Location: Brooklyn,New York
Distribution: Ubuntu,PCLOS,BLAG,multi boot system.
Posts: 24

Original Poster
Rep: Reputation: 15
Sorry about the rant...I just couldnt believe they wanted me to return a package so far from where they shipped it from,dosent seem fair.
 
Old 02-08-2007, 11:11 PM   #4
rickh
Senior Member
 
Registered: May 2004
Location: Albuquerque, NM USA
Distribution: Debian-Lenny/Sid 32/64 Desktop: Generic AMD64-EVGA 680i Laptop: Generic Intel SIS-AC97
Posts: 4,250

Rep: Reputation: 62
I refuse to buy hardware on the internet. The price break isn't enough to offset the problems when things go wrong. When you can go back to the store and look at them eyeball to eyeball, the results seem to work out much better.

Incidently, I got an HP 5610 All-in-One for Christmas ... Wonderful machine. $119 at Best Buy.
 
Old 02-08-2007, 11:18 PM   #5
dragon2knight
LQ Newbie
 
Registered: Jul 2006
Location: Brooklyn,New York
Distribution: Ubuntu,PCLOS,BLAG,multi boot system.
Posts: 24

Original Poster
Rep: Reputation: 15
There realy are some good online retailers,tigerdirect comes to mind,that have fair return policies.Retail in NY is a ripoff,and not worth it just for the chance for an easy return.I guess I can say,I dont mind taking my chances online,as they usualy outweigh the negatives.
 
Old 02-09-2007, 04:07 AM   #6
XavierP
Moderator
 
Registered: Nov 2002
Location: Kent, England
Distribution: Debian Testing
Posts: 19,192
Blog Entries: 4

Rep: Reputation: 474Reputation: 474Reputation: 474Reputation: 474Reputation: 474
Wow, poor old Amanda. You started in on her as soon as she said hello, didn't you? Why would you talk to her that way, she isn't responsible for the policy. Frankly, if you had been much calmer with her I am sure that she or a supervisor would have found some way around it.

And as for the "discrimination" bit. Well. Hmm. Why is having a depot in California "discrimination"? They have a depot in one place to keep the prices lower. If the depot was in Jersey, would you have claimed "discrimination" against Californians?
 
Old 02-09-2007, 04:16 AM   #7
Crito
Senior Member
 
Registered: Nov 2003
Location: Knoxville, TN
Distribution: Kubuntu 9.04
Posts: 1,168

Rep: Reputation: 53
J&R isn't too bad, and it's fairly local to you. If you consider the other side of the Brooklyn Bridge "local" that is. LOL.

http://www.jr.com/
 
Old 02-09-2007, 07:39 AM   #8
pixellany
LQ Veteran
 
Registered: Nov 2005
Location: Annapolis, MD
Distribution: Arch/XFCE
Posts: 17,802

Rep: Reputation: 738Reputation: 738Reputation: 738Reputation: 738Reputation: 738Reputation: 738Reputation: 738
1. Before buying online--or anywhere else--it's good to check the return policy first.

2. It might have been a better use of everyone's time to figure out why it did not work on Linux. HP has made a level of committment in that area. What steps did you take to get it working?

3. The abusive language used with the CS rep was not a good move. Far better to discuss the problem and then, when it is clear you are not getting anywhere, politely acknowledge that the rep has rules to follow and could you please speak to a supervisor.
 
Old 02-09-2007, 01:26 PM   #9
dragon2knight
LQ Newbie
 
Registered: Jul 2006
Location: Brooklyn,New York
Distribution: Ubuntu,PCLOS,BLAG,multi boot system.
Posts: 24

Original Poster
Rep: Reputation: 15
In answer to your questions:
1. I waited over an hour to talk to Amanda.
2. The point wasnt that they only had a return clause to send it to California,but that they sent it from New Jersey,and I had to send it to California.A slight difference in shipping costs.(I live in New York).
I agree that they do this to save money.Just not yours.
And I have used them before,and there return policy dosent state that all returns got to California,no matter where there shipped from.Not a big deal if you live on the west coast.This is bad buisness sense in every sense of the word.
Ive owned and operated a few retail outlets,with mail order service,and Ive always stated that we ,were in NY and that all returns go to us.No one ever complained.If you know ahead of time,it isnt a big deal,if you dont........
As for jumping on poor Amanda,this wasnt a call on the phone,it was a live chat,and it took forever to initialise.I was making a point,and wasnt expecting any kind of refund or charity.If this was beyond her level of expertise,then she should have transfered me her supervisor right away,not strung me along for over an hour(it realy took that long,she took forever responding).All in all,a lousy experiance.For the record I called them on the phone today,and got the same condinscending attitude there.They need to work on this big time.
I will leave off saying that a company should state that returns go to only one place,and where that place is.It would save the customer alot of grief,not to mention money.
 
Old 02-09-2007, 01:57 PM   #10
raska
Member
 
Registered: Aug 2004
Location: Aguascalientes, AGS. Mexico.
Distribution: Slackware 13.0 kernel 2.6.29.6
Posts: 816

Rep: Reputation: 31
Quote:
Originally Posted by dragon2knight
....As for jumping on poor Amanda,this wasnt a call on the phone,it was a live chat,and it took forever to initialise.I was making a point,and wasnt expecting any kind of refund or charity.If this was beyond her level of expertise,then she should have transfered me her supervisor right away,not strung me along for over an hour(it realy took that long,she took forever responding)....
I don't think that would be Amanda's fault.

Though looks like with that attitude you won't get anything, not a refund nor a charity. And at any time they can tell you to go forth and multiply.

Why? Because you aren't asking things clearly, politely and straightforward, you are just ranting in a rage rush, you are not respecting their previously stablished return policy and they simply won't want to deal with your attitude anymore.

Last edited by raska; 02-09-2007 at 01:58 PM.
 
Old 02-09-2007, 02:10 PM   #11
pixellany
LQ Veteran
 
Registered: Nov 2005
Location: Annapolis, MD
Distribution: Arch/XFCE
Posts: 17,802

Rep: Reputation: 738Reputation: 738Reputation: 738Reputation: 738Reputation: 738Reputation: 738Reputation: 738
You did not answer this question:
Quote:
2. It might have been a better use of everyone's time to figure out why it did not work on Linux. HP has made a level of committment in that area. What steps did you take to get it working?

Note: While many stores have liberal return policies when you walk in to the same store where the purchase was made, you do NOT--as a general rule--have any right to expect a "free" (or even reasonable) return if you are returning something simply because you changed you mind or discovered that it would not do something that was never promised.

I frankly think that a lot of consumers abuse the return privileges--thereby increasing the cost for all of us.
 
Old 02-09-2007, 02:33 PM   #12
jonnycando
Member
 
Registered: Nov 2006
Location: Virginia
Distribution: OpenSuSE 10.2
Posts: 121

Rep: Reputation: 15
"I frankly think that a lot of consumers abuse the return privileges--thereby increasing the cost for all of us."

I have to agree there.
 
Old 02-09-2007, 09:25 PM   #13
JoeC21
LQ Newbie
 
Registered: Nov 2005
Location: Ohio
Distribution: Arch, openSUSE 10.3
Posts: 25

Rep: Reputation: 15
Wow, you did start in on her very quickly. I work in cx service and I wouldnt have helped you either starting off like that.
 
Old 02-17-2007, 12:23 PM   #14
St.Jimmy
Member
 
Registered: Jun 2006
Location: Boaz,Alabama
Distribution: Ubuntu 10.10 / Windows 7 Pro 64-Bit / Snow Leopard 10.6.4 64-Bit
Posts: 152

Rep: Reputation: 30
Am i the only one who thinks Amanda is a cs bot? she sure did talk weired
 
Old 02-17-2007, 10:02 PM   #15
jonnycando
Member
 
Registered: Nov 2006
Location: Virginia
Distribution: OpenSuSE 10.2
Posts: 121

Rep: Reputation: 15
Maybe not a bot, but pitching canned answers. And I'll bet they are heavily trained not to honor any harsh or anguished language with a direct reply, but to deflect it with a response that would have gone with a calmer inquiry as if one were actually made. Personally if upset with a situation I nevertheless begin diplomatically hoping for consideration. That often wins the day, but if it don't then I can become more er...firm.
 
  


Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off



Similar Threads
Thread Thread Starter Forum Replies Last Post
Good morning, west coast. Penguins steady, I'm ready -- for introduction, of course. b0uncer LinuxQuestions.org Member Intro 1 09-18-2006 10:08 AM
*nix colleges on the West Coast? Cirdan General 9 09-06-2006 12:10 AM
LXer: News: New Conference Signals End of East Coast LinuxWorld Expo LXer Syndicated Linux News 0 06-22-2006 07:54 PM
Ahoy-hoy from the east coast... dauber LinuxQuestions.org Member Intro 1 01-09-2006 04:29 PM
Australia - Gold Coast LUG d_t_baker Linux User Groups (LUG) 0 05-04-2004 12:44 AM

LinuxQuestions.org > Forums > Non-*NIX Forums > General

All times are GMT -5. The time now is 01:59 PM.

Main Menu
Advertisement
My LQ
Write for LQ
LinuxQuestions.org is looking for people interested in writing Editorials, Articles, Reviews, and more. If you'd like to contribute content, let us know.
Main Menu
Syndicate
RSS1  Latest Threads
RSS1  LQ News
Twitter: @linuxquestions
Facebook: linuxquestions Google+: linuxquestions
Open Source Consulting | Domain Registration