Just got finished,um,talking to a so called representitive from Newegg.com about a return of a product to them.Aparantly,they dont have a return center on the east coast of America.Every return has to be sent back to California.Period.Thought I would add the text of our so called conversation(It was a live chat):
Chat InformationPlease wait while we connect you to a Newegg representative. You are number 27 in the queue.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationAll Newegg representatives are currently assisting other customers. Thank you for your patience. An agent will be with you shortly.
Chat InformationThank you for contacting Newegg. My name is Amanda. How may I assist you today?
Amanda: Hi.
mike: I got an RMA to return an item,a printer weighing 15 pounds,and it was sent to me from New Jersey(I live in New York)......and you people want me to send it ACROSS THE COUNTRY TO CALIFORNIA TO RETURN IT?!?!?!And your reaming me fifteen bucks for a restocking fee over and above?!?!Why the h*ll cant I return it to where it shipped from?Every other place Ive ordered from does that.What the h*ll makes you so special?It is obviously a ploy to get people on the east coast not to return an item to you.Ever.Which,of course is discrimination.You shouldnt even be doing buisness nationwide if you dont have a fair return policy.
mike: Why cant I just send it back to Jersey??
Amanda: We are very sorry for any inconvenience this may have caused you.
Amanda: May i have the RMA # ?
mike: 21330***
mike: It will cost me over thirty bucks to send it to California
mike: I only paid one hundred for it
mike: Not at all worth returning
Amanda: On refund RMA's there is always a 15% restocking fee. Thank you for your understanding.
mike: I just bought a paperweight
mike: WHY CANT i SEND IT TO JERSEY?
Amanda: In addtion, our RMA deparment is located at Canifornia so our customers need to return it there.
mike: I could care less about the restocking fee.Add it to the thirty bucks,and Im out fourty bucks.
mike: fourty five,even
mike: You call this fair?
mike: didnt think so
Amanda: I am sorry. We always waive the restocking if the item is defective.
mike: Unfortunatly this isnt,it just dosent work with linux
mike: Something you didnt mention in the description
mike: All HPs I have owned have worked with a linux
mike: I had no reason to believe this one wouldnt
Amanda: All infor listed on our website is directly from the manfufacturer.
Amanda: As you are our valued customer, we would like to offer you a credit in the amount of $15 upon your next order.
mike: Like I would give you the chance to ream me again?No thanks...guess I will have to find some unsuspecting windows user to sell this to.At least I wont lose half my money that way.
mike: Goodbye forever
Amanda: Thank you for your understanding.
Amanda: Thank you for contacting Newegg. Have a nice evening.
mike: Im posting this on my blog,and in Digg
mike: Bye.
This is discrimination against people outside of California,just thought Id let you folks know.As newegg loves to say...once you know,you newegg.....