Have you ever been able to login as family?
i had similar problems when using the
useradd -d <path to home>
command.
It would still retain root as the owner of all the users home files, and so when the user logged in it couldn't read/write any of the files and so couldn't login.
I fixed it by always changing the users home file ownership to them (chown /home/user user)
before logging in,
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