Thunderbird having issues with attachments after an upgrade in Buster

Georgia boy · 08-11-2017, 11:26 AM

Started having issues with TB and attachments after an update/upgrade a few weeks ago.

Whenever I receive attachments it takes forever for the email to open and then for the attachments to load in. Then when I try to save for viewing it also takes a very long time for it to do allow saving of attachment. If I do a reply it will take a very long time for the reply to open up and load and then to allow sending. I'll have total freeze up when trying to open or reply back. If I do a shutdown of system and then start again it will open back to same thing and cause another freeze up locking the TB system. That happened after an upgrade about few weeks ago. Even with a single attachment it can take a very long time to do so. This didn't happen before the update/upgrade that time. Still trying to work this out. Was wondering if anyone else has this issue or not. That is happening in both Stable and in Testing. Another individual I know is having same issues.

ondoho · 08-12-2017, 02:28 AM

near-duplicate of https://www.linuxquestions.org/quest...er-4175611768/

Georgia boy · 08-12-2017, 09:58 AM

Completely different post. As you can see in the other I even included the images of what's happening to help describe what's going on in it. Also included a link to a bug that was filed after I posted about what was going on. I just put in the bug number I found today. This one is describing an issue with Thunderbird and the receiving and sending of attachments after an upgrade that Debian had done with it before the one that caused the issues in the other post. Completely different post. As for the other one there's a fix in the works from what I understand. But this one is still needing worked on.

ondoho · 08-13-2017, 03:46 AM

ok, my apologies.

Georgia boy · 08-13-2017, 11:05 AM

No problem. Easy to get mixed up when looking at the way the poster in that bug report wrote it talking about widgets etc. Confused me at first. Thought had started a bug report on this issue instead of the other one that I talked about. But at least that one is having a fix coming out for it. Just working on this issue to see if we can find something first. Wanted to post this because was thinking that maybe others besides the two of us were having issues with some of their attachments being sent and received in emails.Really screwed up on some.

erik2282 · 09-14-2017, 04:56 PM

What version of Tbird you using?

Georgia boy · 09-14-2017, 05:08 PM

Version 53.0.
Have checked in Debian but didn't see anybody having posted same issues. Checked elsewhere same thing.

norobro · 09-14-2017, 06:46 PM

I'm not having any problems with the version (52.3) in the repos. Is there a reason you're not running it?

Looks like v52.3 is the latest version released by Mozilla. Anything past that is in beta.
https://www.mozilla.org/en-US/thunderbird/releases/

Georgia boy · 09-15-2017, 09:40 AM

Sorry. Was a typo. I am running 52.3 version of Thunderbird. Eyes traveled over when looking at the version number yesterday.

norobro · 09-15-2017, 01:15 PM

Have you tried starting it from the command line to see if there are any warnings/messages?

Georgia boy · 09-15-2017, 06:39 PM

Not yet. Other individual and I have been sending attachments of jpegs checking to see what sizes are giving the issues to us now. At one time we had no issues in sizes of them. Then after the update we started having issues with just a couple of them even. So still working on this. Haven't seen any bugs yet. Has been a while since we've done anything with them. Both have been busy. So will have to keep trying when get time to mess with them.

Just opened Thunderbird in the terminal and it popped open w/o any issues.

farslayer · 10-01-2017, 05:00 PM

have you eliminated add-ins being the problem by running Thunderbird in safe mode ?
https://support.mozilla.org/en-US/kb...de-thunderbird

Is your email downloaded locally or accessed via IMAP ?

Does it happen in Thunderbird downloaded from the Mozilla site, or just the version installed from the Debian repositories ? Easy to try this for troubleshooting.
(Installing the Mozilla version of Firefox on my system in an App folder in my users home directory resolved an online banking issue with the Debian packaged version of Firefox in Debian 8).

chriscrutch · 01-12-2018, 03:27 AM

Having the same issue with the 53.4 version of Thunderbird. Running in safe mode does not fix the problem. However, starting it from the terminal throws up error messages when I attempt to open an attachment (or click on a simple http link) saying

Code:

Failed to execute child process "libreoffice" (Permission denied)

That's an example. It changes depending on the type of attachment or link I attempt to open.

I've never been good with permissions problems, anyone know my next step?

farslayer · 01-14-2018, 09:32 PM

Quote:

Originally Posted by chriscrutch

Having the same issue with the 53.4 version of Thunderbird. Running in safe mode does not fix the problem. However, starting it from the terminal throws up error messages when I attempt to open an attachment (or click on a simple http link) saying

Code:

Failed to execute child process "libreoffice" (Permission denied)

That's an example. It changes depending on the type of attachment or link I attempt to open.

I've never been good with permissions problems, anyone know my next step?

so you are running some beta version of Thunderbird ? you might want to check the Mozilla developers site for issues with that.

Current release of Thunderbird is 52.5.2-2 that's what is currently in the repositories for Stretch and Sid, and available from the Mozilla Thunderbird download page.

Current beta version from Mozilla is 58.0b3 so if you are running beta anyway, maybe update to the most recent one ?

another thing you could look at is the preferences in Thunderbird https://support.mozilla.org/en-US/kb...es-not-working

Quote:

To check if this might be the cause, open the Troubleshooting Information in the Help menu and under the Important Modified Preferences heading, look for a preference called network.protocol-handler.external-default or any other preference beginning with network.protocol-handler.warn-external. If any of these are present and set to false, then this is your problem.

To correct this setting, use the Config Editor to change the hidden preferences from false to true. Type network.protocol-handler.external-default into the field, or at least so much of it that the entry appears in the list below. Select the entry in the list, right-click it and select the Reset option from the menu that appears.

chriscrutch · 01-15-2018, 04:53 AM

Quote:

so you are running some beta version of Thunderbird ?

Nope, sorry, apparently I typoed the version number. I'm running 52.4.0 from the Debian testing repos.

I've also tried the steps from that KB article on the Mozilla site and they did not fix the problem. It just asked me which application I wanted to use to open each attachment, but then still wouldn't invoke the application to do it.