Issue installing printer MFC-L2700DW

gerlinux · 07-18-2018, 01:53 PM

Quote:

Originally Posted by ferrari

BTW, check that this requirement is met...
http://support.brother.com/g/s/id/li...edirect=on#004

Don't know what to do with that..

I did what you mentioned in the post before and this is what I got:

Quote:

root@mx:/home/mx# sudo egrep -i "name|model|filter" /etc/cups/ppd/MFC-L2700DW-series.ppd
*PCFileName: "textonly.ppd"
*ModelName: "Generic Text-Only Printer"
*ShortNickName: "Generic Text-Only Printer"
*NickName: "Generic Text-Only Printer"
*cupsFilter2: "text/plain text/plain 0 texttotext"
*cupsModelNumber: 0
*cupsFilter: "text/plain 0 texttotext"
*PrinterEncoding WINDOWS-1258/Windows 1258, Code Page 1258 (Vietnamese): ""
root@mx:/home/mx# ls -l /usr/lib/cups/filter/brother*
lrwxrwxrwx 1 root root 74 jul 16 11:34 /usr/lib/cups/filter/brother_lpdwrapper_MFCL2700DW -> /opt/brother/Printers/MFCL2700DW/cupswrapper/brother_lpdwrapper_MFCL2700DW
root@mx:/home/mx#

thanks Ferrari.

ferrari · 07-18-2018, 04:02 PM

Ok, well that output confirms that it is the incorrect .ppd for the printer. It is NOT what is supplied by the Brother package. Somehow the wrong driver was selected during configuration.

You could try using the CUPS web interface via a browser

Code:

localhost:631/printers

Select the printer and 'Administration' > 'Modify Printer'. Follow the prompts given. When you get to the model election, scroll down to find the appropriate model and select it.

Just in case the Debian handbook is helpful to you...
https://debian-handbook.info/browse/...-printing.html

gerlinux · 07-19-2018, 02:07 AM

I think that the right printer was already selected, anyway, i followed what you have told me and this is what i got:

https://ibb.co/bz3qGy

I hope that helps.

ferrari · 07-19-2018, 02:35 AM

No, 'Generic Text-Only Printer' is not the correct driver. Search the config utility for the correct Brother model.

gerlinux · 07-19-2018, 02:57 AM

Thanks, I have done that, and selected the right model.

So, now there is a box saying that the print is done, but it isn't.

:S

ferrari · 07-19-2018, 03:04 AM

Prove it...

Code:

sudo egrep -i "name|model|filter" /etc/cups/ppd/MFC-L2700DW-series.ppd

gerlinux · 07-19-2018, 04:36 AM

done it:

Quote:

root@mx:/home/mx# sudo egrep -i "name|model|filter" /etc/cups/ppd/MFC-L2700DW-series.ppd
*PCFileName: "MFCL2700.PPD"
*cupsModelNumber: 72
*cupsFilter: "application/vnd.cups-postscript 0 brother_lpdwrapper_MFCL2700DW"
*cupsFilter: "application/vnd.cups-pdf 0 brother_lpdwrapper_MFCL2700DW"
*ModelName: "MFC-L2700DW"
*NickName: "Brother MFC-L2700DW for CUPS "
*ShortNickName: "Brother MFC-L2700DW"
/devname (%disk0%) def
devname exch 48 add 5 exch put
devname devstatus {
{(fonts/)AppendName exch pop mark exch
{}=string filenameforall counttomark
}=string filenameforall

ferrari · 07-19-2018, 04:45 AM

Okay, that looks as expected. The next step involves examining the CUPS error log when a print job is sent. The general idea is as follows:

Put CUPS into debug mode

Code:

sudo cupsctl --debug-logging

Clear the existing error_log with

Code:

sudo rm -f /var/log/cups/error_log

Cancel any pending/stale print jobs with

Code:

cancel -a

You can monitor the error_log like this

Code:

tail -f /var/log/cups/error_log

Then try printing a PDF document or print a CUPS test page. Examine/capture the log for errors. (You can use an editor to to this if desired.)

It can be lengthy, so consider uploading to https://pastebin.com/ and post the link to it here for others to review and advise further.

ferrari · 07-19-2018, 04:47 AM

It's late here in NZ. I'll check back on this in the morning.

gerlinux · 07-19-2018, 04:57 AM

Hi,
I did what you said and not difference:

this is what I got from the console:

Quote:

root @ mx: / home / mx # sudo rm -f / var / log / cups / error_log
root @ mx: / home / mx # cancel -a
root @ mx: / home / mx # tail -f / var / log / cups / error_log
tail: can not open '/ var / log / cups / error_log' for reading: The file or directory does not exist
tail: no file is left
root @ mx: / home / mx # tail -f / var / log / cups / error_log
tail: can not open '/ var / log / cups / error_log' for reading: The file or directory does not exist
tail: no file is left
root @ mx: / home / mx #

Thanks a lot and sweet dreams!

ferrari · 07-19-2018, 05:01 AM

Sorry...after removing the error_log, it won't be recreated until after a print job is sent. Just examine it with an editor after a print job is sent.

gerlinux · 07-19-2018, 08:08 AM

Quote:

Originally Posted by ferrari

Sorry...after removing the error_log, it won't be recreated until after a print job is sent. Just examine it with an editor after a print job is sent.

Excuse my ignorance of being a total newbie, but what exactly do I have to do?

ferrari · 07-19-2018, 03:03 PM

1. Send a print job eg PDF document to print via your favourite application, or you can also do it via a terminal. For example...

Code:

lp -d MFC-L2700DW-series /path/to/your/file.pdf

2. Examine the CUPS error_log (It's root owned, but you should be able to open it read-only as user for viewing) eg using nano, or vi...

Code:

nano /var/log/cups/error_log

or via a graphical editor such as kate (KDE) or gedit (Gnome)

Code:

gedit /var/log/cups/error_log

You could also view the last 200 lines in a terminal using

Code:

tail -n 200 /var/log/cups/error_log

but it can be lengthy, and logging more than one print job, so some times hard to identify a particular print job unless one pays attention to the time stamps as well).

Anyway, we're looking for errors that might help us identify what is wrong. The important thing is to post (using pastebin) the entire log, so that I or others can assist further.

gerlinux · 07-19-2018, 05:23 PM

So, when I tiped that in the terminal:
[QUOTE
2. Examine the CUPS error_log (It's root owned, but you should be able to open it read-only as user for viewing) eg using nano, or vi...

Code:

nano /var/log/cups/error_log

[/QUOTE]

That is what I got:

Quote:

GNU nano 2.7.4 File: / var / log / cups / error_log

[line 1/1 (100%), col 1/1 (100%), car 0/0 (0%)]
^ G See help ^ O Save ^ W Search ^ K Cut txt ^ J Justify ^ C Position
^ X Exit ^ R Read file ^ \ Replace ^ U Paste txt ^ T Spelling ^ _ Go to line

Don't know if that makes any sense..

Thanks for the perseverance..

ferrari · 07-19-2018, 05:53 PM

I's ok. The file won't exist until after you attempt to print something.