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Old 07-15-2018, 05:30 AM   #1
gerlinux
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Question Issue installing printer MFC-L2700DW


I am having issues installing the printer MFC-L2700DW, also i would like to print double sided once the printer is installed.
thanks.
 
Old 07-15-2018, 06:23 AM   #2
wpeckham
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What part of installing the printer stopped you?

Your description is so general, I have to say that we may be unable to help if your problem is opening the box.

Let me assume that your problem has somehting to do with the printer drivers and CUPS.

Have you downloaded the latest LINUX drivers for this printer from support.brother.com?

What exactly have you done, and what has been the result?
 
Old 07-15-2018, 06:40 AM   #3
gerlinux
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Thanks for answering and sorry for not write into detail what is going on.
So, i have tried to install this driver from support.brother.com:

Brother MFC-L2700DW LPR driver
(Converted from a rpm package by alien version 8.64.)

and the answer i get is:

Error: Wrong Architecture 'i386'--Run dpkg --add-- architecture to add it and update afterwards.

Please, notice that I am a total newbie.
 
Old 07-15-2018, 07:51 AM   #4
hazel
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Practically all modern systems use 64-bit architecture (commonly referred to as x86_64 or amd64). However Brother drivers use 32-bit architecture (i386). Fortunately all 64-bit systems can read 32-bit programs if the necessary libraries are provided.

As a general principle, when an error message actually tells you to run a certain command, it is good practice to just run it, because it often solves the problem. Linux is helpful that way!

In this case, you were instructed to run "dpkg --add-architecture to tell the package manager to include i386 packages in future. Try running it and then installing the driver.

Brother also provide a very useful installation script, which automates the downloading and installation of the actual drivers. I used it on my 64-bit Debian system and it installed the required 32-bit libraries automatically.
 
Old 07-15-2018, 08:19 AM   #5
gerlinux
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this is what i got when i tried to run dpkg --add-architecture in the terminal:

Quote:
dpkg: error: --add-architecture take exactly a parameter
 
Old 07-15-2018, 08:30 AM   #6
hydrurga
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The command should be:

Code:
sudo dpkg --add-architecture i386
 
Old 07-15-2018, 09:08 AM   #7
gerlinux
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the package is installed but doesn't make any difference..I mean, the printer doesn't print the documents i send to it..

I guess we are progressing, step by step..
 
Old 07-15-2018, 12:17 PM   #8
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Brother also provides a DEB package that is far more native to your system. (You still require the 32-bit support libs) So Why did you convert the RPM package instead of using the deb package? (Just curious, I know of no reason the converted RPM should fail to work.)

Once the drivers are in and CUPS configured, there are several things that might need a restart. While it would be easy for me to jsut restart those, it might be easier for you to simply reboot. If you do, please test again. If it still fails, check your recent logs for CUPS errors and messages related to the issue.
 
Old 07-16-2018, 01:44 AM   #9
gerlinux
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Unhappy

Quote:
Why did you convert the RPM package instead of using the deb package?
I just did the advice which was given to me.
I can not find the deb package that you mentioned..

Quote:
Once the drivers are in and CUPS configured, there are several things that might need a restart. While it would be easy for me to jsut restart those, it might be easier for you to simply reboot. If you do, please test again. If it still fails, check your recent logs for CUPS errors and messages related to the issue.
I have reboot the system and still doesn't work.

Thanks for your help,

Sorry about my ignorance, I am a total newbie.
 
Old 07-16-2018, 03:03 AM   #10
ferrari
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Quote:
I can not find the deb package that you mentioned..
Start over, and download the required DEB packages...
http://support.brother.com/g/b/downl...700dw_us_eu_as
*Select Linux for 'OS Family', and Linux (deb) for 'OS Version'

You can install using the 'Driver Install Tool' or manually download/install the LPR driver package then the CUPS wrapper package. After that proceed to configuring CUPS for use with this printer.

Note: There is a scanner package available if desired as well.
 
Old 07-16-2018, 03:52 AM   #11
gerlinux
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Quote:
You can install using the 'Driver Install Tool'
I am trying to do that and this is what i get:
Quote:
mx@mx:~/Descargas$ gunzip linux-brprinter-installer-2.2.0-1.gz
gzip: linux-brprinter-installer-2.2.0-1.gz: No such file or directory
Quote:
or manually download/install the LPR driver package then the CUPS wrapper package. After that proceed to configuring CUPS for use with this printer.
No idea of how to do that, I am afraid..
 
Old 07-16-2018, 03:57 AM   #12
ferrari
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You need to make sure that you're in the same directory as where that .gz file was downloaded to.

If you refer to the web page you downloaded from it does give you the instructions...
Quote:
Step3. Go to the directory you downloaded the file to in the last step. By using the cd command.

e.g. cd Downloads
 
Old 07-16-2018, 04:04 AM   #13
ferrari
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Check where your browser is downloading to. I know that on on firefox (my preferred browser) ~/Downloads is set by default, although it can be changed of course.
 
Old 07-16-2018, 04:47 AM   #14
gerlinux
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The package is installed now, but the printer doesn't recognize the order. (the printer works with other OS systems, ie: Mac.

Could u please explain to me how can I do that:
Quote:
After that proceed to configuring CUPS for use with this printer
I have reboot the system and still doesn't work.

Thanks a lot, Ferrari.
 
Old 07-16-2018, 05:06 AM   #15
ferrari
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Let's see if CUPS is configured. Open a terminal and run these commands and report back with the output
Code:
lpstat -t
Code:
egrep -i "name|model|filter" /etc/cups/ppd/*

Last edited by ferrari; 07-16-2018 at 05:09 AM.
 
  


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