Issue: black screen after installing Debian

notooth · 04-19-2021, 11:15 PM

I installed Debian 10.9 on my machine which has an NVIDIA Quadro P620. After the installation, it booted into a black screen. Can anyone help me fix this issue?

ondoho · 04-20-2021, 12:13 AM

Quote:

Originally Posted by notooth

I installed Debian 10.9 on my machine which has an NVIDIA Quadro P620. After the installation, it booted into a black screen. Can anyone help me fix this issue?

Only if you let us.
How and what exactly did you install?
By default the Debian netinst won't even install a GUI.

Please boot into maintenance mode and - assuming that gives you a cli prompt - log in and run this command:

Code:

lspci -k

If it gives usable output, do this:

Code:

lspci -k > info.txt

Move info.txt to a USB stick, reboot, show us its contents.

notooth · 04-20-2021, 12:50 AM

I downloaded debian-10.9.0-amd64-DVD-1.iso, burned it to a USB hard disk, and use the USB hard disk to install Debian with KDE. Here is the info.txt:

Code:

00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v2/Ivy Bridge DRAM Controller (rev 09)
	Subsystem: Hewlett-Packard Company Xeon E3-1200 v2/Ivy Bridge DRAM Controller
	Kernel driver in use: ie31200_edac
	Kernel modules: ie31200_edac
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200 v2/3rd Gen Core processor PCI Express Root Port (rev 09)
	Kernel driver in use: pcieport
00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller (rev 04)
	Subsystem: Hewlett-Packard Company 7 Series/C210 Series Chipset Family USB xHCI Host Controller
	Kernel driver in use: xhci_hcd
	Kernel modules: xhci_pci
00:16.0 Communication controller: Intel Corporation 7 Series/C216 Chipset Family MEI Controller #1 (rev 04)
	Subsystem: Hewlett-Packard Company 7 Series/C216 Chipset Family MEI Controller
	Kernel driver in use: mei_me
	Kernel modules: mei_me
00:16.3 Serial controller: Intel Corporation 7 Series/C210 Series Chipset Family KT Controller (rev 04)
	Subsystem: Hewlett-Packard Company 7 Series/C210 Series Chipset Family KT Controller
	Kernel driver in use: serial
00:19.0 Ethernet controller: Intel Corporation 82579LM Gigabit Network Connection (rev 04)
	Subsystem: Hewlett-Packard Company 82579LM Gigabit Network Connection (Lewisville)
	Kernel driver in use: e1000e
	Kernel modules: e1000e
00:1a.0 USB controller: Intel Corporation 7 Series/C216 Chipset Family USB Enhanced Host Controller #2 (rev 04)
	Subsystem: Hewlett-Packard Company 7 Series/C216 Chipset Family USB Enhanced Host Controller
	Kernel driver in use: ehci-pci
	Kernel modules: ehci_pci
00:1b.0 Audio device: Intel Corporation 7 Series/C216 Chipset Family High Definition Audio Controller (rev 04)
	Subsystem: Hewlett-Packard Company 7 Series/C216 Chipset Family High Definition Audio Controller
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel
00:1d.0 USB controller: Intel Corporation 7 Series/C216 Chipset Family USB Enhanced Host Controller #1 (rev 04)
	Subsystem: Hewlett-Packard Company 7 Series/C216 Chipset Family USB Enhanced Host Controller
	Kernel driver in use: ehci-pci
	Kernel modules: ehci_pci
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev a4)
00:1f.0 ISA bridge: Intel Corporation C216 Series Chipset LPC Controller (rev 04)
	Subsystem: Hewlett-Packard Company C216 Series Chipset LPC Controller
	Kernel driver in use: lpc_ich
	Kernel modules: lpc_ich
00:1f.2 IDE interface: Intel Corporation 7 Series/C210 Series Chipset Family 4-port SATA Controller [IDE mode] (rev 04)
	Subsystem: Hewlett-Packard Company 7 Series/C210 Series Chipset Family 4-port SATA Controller [IDE mode]
	Kernel driver in use: ata_piix
	Kernel modules: ata_piix, ata_generic
00:1f.3 SMBus: Intel Corporation 7 Series/C216 Chipset Family SMBus Controller (rev 04)
	Subsystem: Hewlett-Packard Company 7 Series/C216 Chipset Family SMBus Controller
	Kernel driver in use: i801_smbus
	Kernel modules: i2c_i801
00:1f.5 IDE interface: Intel Corporation 7 Series/C210 Series Chipset Family 2-port SATA Controller [IDE mode] (rev 04)
	Subsystem: Hewlett-Packard Company 7 Series/C210 Series Chipset Family 2-port SATA Controller [IDE mode]
	Kernel driver in use: ata_piix
	Kernel modules: ata_piix, ata_generic
01:00.0 VGA compatible controller: NVIDIA Corporation GP107GL [Quadro P620] (rev a1)
	Subsystem: Dell GP107GL [Quadro P620]
	Kernel driver in use: nouveau
	Kernel modules: nouveau
01:00.1 Audio device: NVIDIA Corporation GP107GL High Definition Audio Controller (rev a1)
	Subsystem: Dell GP107GL High Definition Audio Controller
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel

ondoho · 04-20-2021, 11:28 PM

According to this list, the Nvidia Quadro P620 was launched only shortly before the current Debian stable (and the kernel it uses).
Further troubleshooting for such cases is advisable, but my guess is that you will need

a newer, "backported" kernel, see here, or
the Nvidia proprietary driver, see here

or both.

notooth · 04-21-2021, 03:15 AM

Installing Debian testing and Nvidia proprietary driver didn't fix the issue.
Debian live CD also boot into a dark screen.

shruggy · 04-21-2021, 05:02 AM

Here is a working configuration with this graphics card (see the logs).

notooth · 04-21-2021, 09:23 AM

Quote:

Originally Posted by shruggy

Here is a working configuration with this graphics card (see the logs).

Ubuntu 20.04 LTS didn't fix the issue.

Emerson · 04-21-2021, 09:48 AM

Quote:

Originally Posted by notooth

Ubuntu 20.04 LTS didn't fix the issue.

How this should be understood? You booted from Ubuntu installation media and it booted into black screen?

shruggy · 04-21-2021, 10:12 AM

Quote:

Originally Posted by notooth

Ubuntu 20.04 LTS didn't fix the issue.

Have you examined the logs? That's not a vanilla Ubuntu install. It uses the Nvidia driver.

notooth · 04-21-2021, 10:22 AM

Quote:

Originally Posted by shruggy

Have you examined the logs? That's not a vanilla Ubuntu install. It uses the Nvidia driver.

There are 35 logs. I am not able to read and understand all of them.
Can you suggest me what to do?

notooth · 04-21-2021, 10:23 AM

Quote:

Originally Posted by Emerson

How this should be understood? You booted from Ubuntu installation media and it booted into black screen?

I installed Ubuntu, and it booted into black screen.

Emerson · 04-21-2021, 10:30 AM

To my knowledge Ubuntu defaults to nouveau. Knowing this you installed proprietary nVidia drivers before rebooting and then you got black screen after reboot? Did nVidia driver installation complete successfully? Did you see any errors?

notooth · 04-21-2021, 11:49 AM

Quote:

Originally Posted by Emerson

To my knowledge Ubuntu defaults to nouveau. Knowing this you installed proprietary nVidia drivers before rebooting and then you got black screen after reboot? Did nVidia driver installation complete successfully? Did you see any errors?

In the Ubuntu installation process, I checked the "Install third-party software for graphics and Wi-Fi hardware and additional media formats". The installation completed successfully.
I have tried CentOS, Debian and Ubuntu, and they have the same issue. Before installing NVIDIA driver, the OS boot into a black screen. After installing NVIDIA driver, the monitor got no signal instead of the black screen.
When I unpluged the graphic card and used the on board graphic, it worked good. I am wondering if the graphic is error.