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Old 08-02-2017, 05:59 AM   #1
phoenix5
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Freeze after login with Gnome


Hi to everyone, I'm new on this forum. Before beggining, sorry for my English, is not my native language.

I have problems with my laptop. I have Debian with Gnome. When I turn on my laptop, it start without any trouble. But when I block the laptop with Start+L and return to the login screen, after entering my password, it freezes. Not always, sometimes enter to the Desktop, but other times still freeze, and it enter to the Desktop in 5-10 minutes (or more). The weird detail about this, is while it is freezed, mouse works. And it recognizes the field interaction. I mean, appear the normal icon of the mouse, but if behind the mouse is any "text field", like on a website, the mouse icon change. All this with the login screen freezed.

I don't know what it happens. I tried to research, and looking on forums, but nothing.
I attach you some information about my system:

$uname -a
Linux 4.9.0-3-amd64 #1 SMP Debian 4.9.30-2+deb9u2 (2017-06-26) x86_64 GNU/Linux

$apt-cache show gnome-shell | grep Version
Version: 3.22.3-3

$echo $XDG_SESSION_TYPE
x11

If you need any information, please ask.

Thank you for the help
 
Old 08-02-2017, 12:22 PM   #2
wagscat123
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I think I saw a bug a about this in openSUSE. Are you using GDM? Using gdm with GNOME was the workaround
 
Old 08-03-2017, 02:27 AM   #3
phoenix5
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Hi wagscat123, thanks for answering.

Yes, I'm using gdm with Debian. For the instalation, I used the gnome-debian image provided in their web. Comes in a native way, but anyway, it gives me problems.
 
Old 08-03-2017, 02:39 AM   #4
TheEzekielProject
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Welcome to LinuxQuestions! And congratulations on your first post! You have done a good job of posting system information that may be helpful.

Do you have an nvidia gpu? Often that can be the cause in such situations. What is the output of
Code:
lspci -nnk
?
 
Old 08-03-2017, 02:46 AM   #5
phoenix5
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Hi TheEzekielProject, thank you!

Yes, I had an nvidia GPU, but is without any driver. Was imposible to install the appropiate driver, with nouveau or private it crashed or freeze all the system. So I was good at this point only with the Intel (and battery lasts longer haha), but if that is the problem, I can try to install it.

This is the output:

Code:
lspci -nnk
00:00.0 Host bridge [0600]: Intel Corporation Skylake Host Bridge/DRAM Registers [8086:1910] (rev 07)
	Subsystem: CLEVO/KAPOK Computer Skylake Host Bridge/DRAM Registers [1558:0152]
	Kernel driver in use: skl_uncore
00:01.0 PCI bridge [0604]: Intel Corporation Skylake PCIe Controller (x16) [8086:1901] (rev 07)
	Kernel driver in use: pcieport
	Kernel modules: shpchp
00:02.0 VGA compatible controller [0300]: Intel Corporation HD Graphics 530 [8086:191b] (rev 06)
	Subsystem: CLEVO/KAPOK Computer HD Graphics 530 [1558:0152]
	Kernel driver in use: i915
	Kernel modules: i915
00:14.0 USB controller [0c03]: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller [8086:a12f] (rev 31)
	Subsystem: CLEVO/KAPOK Computer Sunrise Point-H USB 3.0 xHCI Controller [1558:0152]
	Kernel driver in use: xhci_hcd
	Kernel modules: xhci_pci
00:14.2 Signal processing controller [1180]: Intel Corporation Sunrise Point-H Thermal subsystem [8086:a131] (rev 31)
	Subsystem: CLEVO/KAPOK Computer Sunrise Point-H Thermal subsystem [1558:0152]
00:16.0 Communication controller [0780]: Intel Corporation Sunrise Point-H CSME HECI #1 [8086:a13a] (rev 31)
	Subsystem: CLEVO/KAPOK Computer Sunrise Point-H CSME HECI [1558:0152]
	Kernel driver in use: mei_me
	Kernel modules: mei_me
00:17.0 SATA controller [0106]: Intel Corporation Sunrise Point-H SATA Controller [AHCI mode] [8086:a103] (rev 31)
	Subsystem: CLEVO/KAPOK Computer Sunrise Point-H SATA Controller [AHCI mode] [1558:0152]
	Kernel driver in use: ahci
	Kernel modules: ahci
00:1c.0 PCI bridge [0604]: Intel Corporation Sunrise Point-H PCI Express Root Port #3 [8086:a112] (rev f1)
	Kernel driver in use: pcieport
	Kernel modules: shpchp
00:1c.3 PCI bridge [0604]: Intel Corporation Sunrise Point-H PCI Express Root Port #4 [8086:a113] (rev f1)
	Kernel driver in use: pcieport
	Kernel modules: shpchp
00:1f.0 ISA bridge [0601]: Intel Corporation Sunrise Point-H LPC Controller [8086:a14e] (rev 31)
	Subsystem: CLEVO/KAPOK Computer Sunrise Point-H LPC Controller [1558:0152]
00:1f.2 Memory controller [0580]: Intel Corporation Sunrise Point-H PMC [8086:a121] (rev 31)
	Subsystem: CLEVO/KAPOK Computer Sunrise Point-H PMC [1558:0152]
00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-H HD Audio [8086:a170] (rev 31)
	Subsystem: CLEVO/KAPOK Computer Sunrise Point-H HD Audio [1558:0152]
	Kernel driver in use: snd_hda_intel
	Kernel modules: snd_hda_intel
00:1f.4 SMBus [0c05]: Intel Corporation Sunrise Point-H SMBus [8086:a123] (rev 31)
	Subsystem: CLEVO/KAPOK Computer Sunrise Point-H SMBus [1558:0152]
	Kernel driver in use: i801_smbus
	Kernel modules: i2c_i801
01:00.0 VGA compatible controller [0300]: NVIDIA Corporation GM107M [GeForce GTX 960M] [10de:139b] (rev a2)
	Subsystem: CLEVO/KAPOK Computer GM107M [GeForce GTX 960M] [1558:0152]
	Kernel modules: nouveau
02:00.0 Network controller [0280]: Intel Corporation Wireless 8260 [8086:24f3] (rev 3a)
	Subsystem: Intel Corporation Wireless 8260 [8086:1010]
	Kernel driver in use: iwlwifi
	Kernel modules: iwlwifi
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTL8411B PCI Express Card Reader [10ec:5287] (rev 01)
	Subsystem: CLEVO/KAPOK Computer RTL8411B PCI Express Card Reader [1558:0152]
	Kernel driver in use: rtsx_pci
	Kernel modules: rtsx_pci
03:00.1 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 12)
	Subsystem: CLEVO/KAPOK Computer RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [1558:0152]
	Kernel driver in use: r8169
	Kernel modules: r8169
 
Old 08-03-2017, 02:55 AM   #6
ondoho
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you have 2 gpus, intel + nvidia.
you need to install or configure some sort of hybrid graphics software (used to be bumblebee for linux, but nowadays there's another one iirc).
 
Old 08-03-2017, 02:58 AM   #7
TheEzekielProject
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Since you are using the nouveau driver, that is probably not the issue. It's usually the proprietary driver that causes the issues.

You mentioned
Quote:
The weird detail about this, is while it is freezed, mouse works. And it recognizes the field interaction. I mean, appear the normal icon of the mouse, but if behind the mouse is any "text field", like on a website, the mouse icon change. All this with the login screen freezed.
Does it respond to clicks as well? Or does only the mouse icon change? When frozen, If you press ctrl+alt+f1 (or f2, f3, etc.), do you get another tty screen?

You might check your logs for errors. /var/log/syslog
 
Old 08-03-2017, 03:01 AM   #8
TheEzekielProject
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I have the GM107M [GeForce GTX 860M] Optimus enabled Asus G751JM. I followed the Arch linux wiki instructions to get it working on my laptop. You might find them useful https://wiki.archlinux.org/index.php/NVIDIA_Optimus
 
Old 08-03-2017, 03:52 AM   #9
ondoho
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Quote:
Originally Posted by TheEzekielProject View Post
Since you are using the nouveau driver, that is probably not the issue.
but the device is not USING it.
look at the lspci output - nouveau is available, but not in use.
 
Old 08-03-2017, 04:30 AM   #10
phoenix5
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Sorry if I don't answer soon, I'm now at work, trying to answer when I have some time. Thank you all for helping me

Quote:
Originally Posted by ondoho View Post
you have 2 gpus, intel + nvidia.
you need to install or configure some sort of hybrid graphics software (used to be bumblebee for linux, but nowadays there's another one iirc).
Quote:
Originally Posted by TheEzekielProject View Post
I have the GM107M [GeForce GTX 860M] Optimus enabled Asus G751JM. I followed the Arch linux wiki instructions to get it working on my laptop. You might find them useful https://wiki.archlinux.org/index.php/NVIDIA_Optimus
Ok, so, I should install nvidia driver and configure any hybrid graphics software? (like the link TheEzekielProject posted). When I arrive home I will try it.

Quote:
Originally Posted by TheEzekielProject View Post
Since you are using the nouveau driver, that is probably not the issue. It's usually the proprietary driver that causes the issues.

You mentioned Does it respond to clicks as well? Or does only the mouse icon change? When frozen, If you press ctrl+alt+f1 (or f2, f3, etc.), do you get another tty screen?

You might check your logs for errors. /var/log/syslog
I'm trying to reproduce the problem, but now It works when I lock the computer. It freezes all times and now... . As soon as it freezes again I will tell you.

When frozen, I can change to other tty without problem. One detail I forgot to tell, if I enter my password and freezes, if I change to another tty and return to visual tty it "defrozes" and let me enter the password again. But it usually freezes again if I reenter the password.

Nice idea. There is the content of my /var/log/syslog:

Code:
### Note that "X" is my hostname which I omitted. I didn't put all the output (if you need tell me), only last errors. This errors get repeated in all the log.

cat /var/log/syslog

...
...
Aug  3 11:25:52 X gnome-shell[1737]: clutter_layout_manager_get_child_meta: assertion 'CLUTTER_IS_LAYOUT_MANAGER (manager)' failed
Aug  3 11:25:52 X gnome-shell[1737]: g_object_set: assertion 'G_IS_OBJECT (object)' failed
Aug  3 11:25:52 X gnome-shell[1737]: g_object_set: assertion 'G_IS_OBJECT (object)' failed
Aug  3 11:25:52 X gnome-shell[1737]: clutter_layout_manager_get_child_meta: assertion 'CLUTTER_IS_LAYOUT_MANAGER (manager)' failed
Aug  3 11:25:52 X gnome-shell[1737]: g_object_set: assertion 'G_IS_OBJECT (object)' failed
Aug  3 11:25:52 X gnome-shell[1737]: g_object_set: assertion 'G_IS_OBJECT (object)' failed
Aug  3 11:25:52 X gnome-shell[1737]: clutter_layout_manager_get_child_meta: assertion 'CLUTTER_IS_LAYOUT_MANAGER (manager)' failed
Aug  3 11:25:52 X gnome-shell[1737]: g_object_set: assertion 'G_IS_OBJECT (object)' failed
Aug  3 11:25:52 X gnome-shell[1737]: g_object_set: assertion 'G_IS_OBJECT (object)' failed
Aug  3 11:25:52 X gnome-shell[1737]: clutter_text_get_editable: assertion 'CLUTTER_IS_TEXT (self)' failed
Aug  3 11:25:52 X gnome-shell[1737]: clutter_text_get_text: assertion 'CLUTTER_IS_TEXT (self)' failed
Aug  3 11:25:52 X gnome-shell[1737]: clutter_text_set_text: assertion 'CLUTTER_IS_TEXT (self)' failed
 
Old 08-03-2017, 09:52 AM   #11
TheEzekielProject
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Quote:
Originally Posted by phoenix5 View Post

When frozen, I can change to other tty without problem. One detail I forgot to tell, if I enter my password and freezes, if I change to another tty and return to visual tty it "defrozes" and let me enter the password again. But it usually freezes again if I reenter the password.
This makes me think it may be a problem with the login manager more than gpu driver.

Does this happen with all users on the laptop or do you only have one user?
 
Old 08-03-2017, 03:57 PM   #12
AwesomeMachine
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Try this from the terminal:
Code:
$ dpkg-reconfigure libpam-systemd
If that doesn't solve the problem, post the contents of ~/.xsession-errors and
Code:
$ journalctl -u gdm3 --since today
 
Old 08-04-2017, 02:19 AM   #13
phoenix5
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I haven't tried yet installing driver and hybrid driver controller. It usually hangs, and I need the laptop for working. I will try this weekend.

Quote:
Originally Posted by TheEzekielProject View Post
This makes me think it may be a problem with the login manager more than gpu driver.

Does this happen with all users on the laptop or do you only have one user?
Yeah, I think that. Only with one user, I have only one. I will try with other.

Quote:
Originally Posted by AwesomeMachine View Post
Try this from the terminal:
Code:
$ dpkg-reconfigure libpam-systemd
If that doesn't solve the problem, post the contents of ~/.xsession-errors and
Code:
$ journalctl -u gdm3 --since today

Ok, I'll try that. I'm going to test this weekend the laptop, I'll inform you the process of all.

Thank you both
 
  


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