Debian doesn't install the ssh server by default. Install the appropriate packages if you haven't done so. If these are installed, check, if multiple NIC's are available, if you try to connect to the right one. Check also for SELinux components/policies, these may also get in your way... (especially if the machine is re-installed from an RH based system, having stale config files left over)
To give your customer a headstart, consider upgrading to Squeeze, the upcoming Stable, to be released as such next month.
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