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Old 02-04-2019, 02:18 AM   #1
zaivala
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Printer Issue


New issue.

I installed CUPS. I then installed my printer driver (Brother MFC-J470DW). Everything appears to install correctly, but no test print comes out at the proper point.
 
Old 02-04-2019, 09:37 AM   #2
the_waiter
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Have you checked all your settings via CUPS?

I mean on address 127.0.0.1:631 in your browser. There you have to add your printer.

Stefan

Last edited by the_waiter; 02-04-2019 at 12:59 PM.
 
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Old 02-04-2019, 11:41 PM   #3
zaivala
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Quote:
Originally Posted by the_waiter View Post
Have you checked all your settings via CUPS?

I mean on address 127.0.0.1:631 in your browser. There you have to add your printer.

Stefan
I'm sorry, that does not make sense to me. When I installed, I selected the network address of my printer. That should be enough. My printer is already added to my network, and it works on my other installed distros. And the address you gave is just the documentation for CUPS.
 
Old 02-05-2019, 02:22 AM   #4
ferrari
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Actually, that URL is for the CUPS web interface (and documentation is just a part of it). It is also a configuration utility. In any case can you confirm that the correct driver is configured?

Report back with the output of the following please
Code:
egrep -i "name|filter|model" /etc/cups/ppd/*
Printer status
Code:
lpstat -t
If that all checks out, then we can put CUPS into debug mode with
Code:
sudo cupsctl --debug-logging
send a print job, and examine the /var/log/cups/error_log for errors. It can be a lengthy file, so I often recommend deleting the existing file first.
Code:
sudo rm -f /var/log/cups/error_log
then restart CUPS and begin the diagnostics steps already outlined. If you need help with this, upload it to https://pastebin.com/ and post the link that it generates here so others can review the log.

Last edited by ferrari; 02-05-2019 at 02:26 PM.
 
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Old 02-06-2019, 01:52 AM   #5
zaivala
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zaivala@zaivala-ThinkPad-T430:~$ egrep -i "name|filter|model" /etc/cups/ppd/*
grep: /etc/cups/ppd/MFCJ470DW.ppd: Permission denied
zaivala@zaivala-ThinkPad-T430:~$ sudo egrep -i "name|filter|model" /etc/cups/ppd/*
[sudo] password for zaivala:
*PCFileName: "MFC470.PPD"
*cupsFilter: "application/vnd.cups-postscript 0 brother_lpdwrapper_mfcj470dw"
*cupsModelNumber: 15
*ModelName: "Brother MFC-J470DW"
*ShortNickName: "MFC-J470DW"
*NickName: "Brother MFC-J470DW CUPS"
zaivala@zaivala-ThinkPad-T430:~$

zaivala@zaivala-ThinkPad-T430:~$ lpstat -t
scheduler is running
no system default destination
device for MFCJ470DW: socket://192.168.0.17
MFCJ470DW accepting requests since Mon 04 Feb 2019 02:14:40 AM EST
printer MFCJ470DW is idle. enabled since Mon 04 Feb 2019 02:14:40 AM EST
zaivala@zaivala-ThinkPad-T430:~$

zaivala@zaivala-ThinkPad-T430:~$ sudo cupsctl --debug-logging
zaivala@zaivala-ThinkPad-T430:~$
 
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Old 02-06-2019, 03:49 AM   #6
ferrari
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Ok, that confirms the correct driver filter and the printer URI looks as well. Now that you have put CUPS into debug mode, you should be able to print a document or image and examine the error_log for issues. As I mentioned already, it can be lengthy, so only upload the output for the most recent print job (using the job ID and/or time stamps). Once you've uploaded it to pastebin, you can share the link to it here.
 
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