As a retired person I have the time to help other 'older persons' learn to use their computers, and carry out simple software repairs and set-up. I was therefore deeply shocked on two occasions by clients having been well and truly 'ripped off'.
In the first instance a lady had problems opening a programme (OK, program), so took her laptop to PC World. Here she was told that her computer had failed, was out of warranty and she should replace it. They sold her a top of the range unit, better...
