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whos responsible?

Posted 03-06-2012 at 05:02 PM by hplc

Much of the different souces for help regarding BSD and GNU/Linux is about forums and irc channels, people in need of help quickly jumps in and in a stressed out sentence close to "demanding" an answer, and fast shouts out for help.

These people (unless the problem is truely complicated and sounds decent enough) gets shunned off. I myself is no exception, theres still situations when one could use a fast solution, but unable/unwilling to pay for support, and by all means, the likelyhood that my problems as a home user already havent been debated a thousand times before is truly small.

Still the slogan for linux distros and BSD flavors most of the time goes something like:

"In need of help? our friendly IRC channel will help you sort that problem"

Not to be surprised, that problem most certainly HAVE been discussed a thousand times over, forums and google WILL assist you if only one has patience and time.

For those who lack patience as well as time there only paid support left as an option. But what keeps ordinary home users with all the time it takes to solve the issue from go looking for it oneself?, the amount of answers showing up on a google search, its truly overwhelming.

So in my opinion the "RTFM" / "just go google it you slacker" is a deathsentence to that home users project, the enthusiasm fades out and dies.

So, whos responsible to teach and educate people in how to conduct the perfect search? the school?, the goverment?, the state?.

Its not just "noobs" who despair when looking at the one point eight million hits the search resulted in, in my humble opinion those who knows how to search should not answer the question, that way noone will ever learn to do a good search, but tell the person the possible ways to narrow the results.

Otherwise the communities, forums, irc channels will live with people asking the same old questions that already been debated one time too many. So the next time you stumble upon a poor soul wanting to know how to change shell or how to use regular expressions, dont sit quiet, nor go mad upon that person, rather teach the person how to google in an efficient manner.
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  1. Old Comment
    In need of help? our friendly IRC channel will help you sort that problem
    True, but this doesn't mean that the asker is "allowed" to show
    his utter laziness.

    The community will surely be utterly helpful, if and only if, the
    asker knows how to ask a question. The patience is needed
    only in the part of "framing the question properly". Is that
    asking for too much on the part of the community?
    Posted 03-07-2012 at 09:59 AM by TheIndependentAquarius TheIndependentAquarius is offline


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