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Pareeeee 06-29-2020 11:18 AM

My whole laptop crashes when I try to play videos
 
A while back I was given an old Windows 7 laptop and resurrected it with MX Linux.

Whenever I try to play videos (in VLC or MPC) the whole system locks up. I can't even get to console with ctrl+alt+f2. I have to hard crash the whole system.

I am somewhere between beginner/intermediate so I'm not sure all the info you need to be able to help me. In the meantiome, I have gotten the basic system info from Terminal and attached it below. Let me know what else you need!

Thanks!

Code:


System:    Host: (username redacted) Kernel: 4.19.0-6-amd64 x86_64 bits: 64 compiler: gcc v: 8.3.0
          parameters: BOOT_IMAGE=/vmlinuz-4.19.0-6-amd64
          root=UUID=71b6e607-7d29-4183-97b8-6aee16ff83e5 ro nouveau.modeset=0 quiet splash
          acpi_backlight=vendor
          Desktop: Xfce 4.14.2 tk: Gtk 3.24.5 info: xfce4-panel wm: xfwm4 dm: LightDM 1.26.0
          Distro: MX-19.2_x64 patito feo October 21  2019 base: Debian GNU/Linux 10 (buster)
Machine:  Type: Laptop System: Acer product: Aspire 5742Z v: V1.11 serial: <filter>
          Mobo: Acer model: Aspire 5742Z v: V1.11 serial: <filter> BIOS: Acer v: 1.11
          date: 12/15/2010
Battery:  ID-1: BAT0 charge: 31.6 Wh condition: 46.4/47.5 Wh (98%) volts: 11.1/10.8
          model: PANASONIC Li_Ion_4000mA type: Li-ion serial: <filter> status: Discharging
CPU:      Topology: Dual Core model: Intel Pentium P6200 bits: 64 type: MCP arch: Nehalem
          family: 6 model-id: 25 (37) stepping: 5 microcode: 7 L2 cache: 3072 KiB
          flags: lm nx pae sse sse2 sse3 ssse3 bogomips: 8511
          Speed: 931 MHz min/max: 933/2133 MHz Core speeds (MHz): 1: 1247 2: 1308
          Vulnerabilities: Type: itlb_multihit status: KVM: Vulnerable
          Type: l1tf mitigation: PTE Inversion
          Type: mds status: Vulnerable: Clear CPU buffers attempted, no microcode; SMT disabled
          Type: meltdown mitigation: PTI
          Type: spec_store_bypass
          mitigation: Speculative Store Bypass disabled via prctl and seccomp
          Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
          Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional, IBRS_FW,
          STIBP: disabled, RSB filling
          Type: tsx_async_abort status: Not affected
Graphics:  Device-1: Intel Core Processor Integrated Graphics vendor: Acer Incorporated ALI
          driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:0046
          Display: x11 server: X.Org 1.20.4 driver: intel resolution: 1366x768~60Hz
          OpenGL: renderer: Mesa DRI Intel Ironlake Mobile v: 2.1 Mesa 18.3.6
          direct render: Yes
Audio:    Device-1: Intel 5 Series/3400 Series High Definition Audio
          vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel bus ID: 00:1b.0
          chip ID: 8086:3b56
          Sound Server: ALSA v: k4.19.0-6-amd64
Network:  Device-1: Broadcom Limited NetLink BCM57780 Gigabit Ethernet PCIe
          vendor: Acer Incorporated ALI driver: tg3 v: 3.137 port: 3000 bus ID: 01:00.0
          chip ID: 14e4:1692
          IF: eth0 state: down mac: <filter>
          Device-2: Broadcom Limited BCM43225 802.11b/g/n
          vendor: Foxconn T77H103.00 Wireless Half-size Mini PCIe Card driver: wl v: kernel
          port: 3000 bus ID: 02:00.0 chip ID: 14e4:4357
          IF: wlan0 state: up mac: <filter>
Drives:    Local Storage: total: 596.17 GiB used: 11.55 GiB (1.9%)
          ID-1: /dev/sda vendor: Western Digital model: WD6400BEVT-22A0RT0 size: 596.17 GiB
          block size: physical: 512 B logical: 512 B speed: 3.0 Gb/s rotation: 5400 rpm
          serial: <filter> rev: 1A01 scheme: MBR
Partition: ID-1: / raw size: 34.18 GiB size: 33.39 GiB (97.70%) used: 11.47 GiB (34.4%) fs: ext4
          dev: /dev/sda2
          ID-2: /boot raw size: 512.0 MiB size: 487.9 MiB (95.30%) used: 82.1 MiB (16.8%)
          fs: ext4 dev: /dev/sda3
          ID-3: swap-1 size: 3.91 GiB used: 0 KiB (0.0%) fs: swap swappiness: 15 (default 60)
          cache pressure: 100 (default) dev: /dev/sda1
Sensors:  System Temperatures: cpu: 47.0 C mobo: N/A
          Fan Speeds (RPM): N/A
Repos:    No active apt repos in: /etc/apt/sources.list
          Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list
          1: deb http://deb.debian.org/debian buster-updates main contrib non-free
          Active apt repos in: /etc/apt/sources.list.d/debian.list
          1: deb http://deb.debian.org/debian buster main contrib non-free
          2: deb http://deb.debian.org/debian-security buster/updates main contrib non-free
          Active apt repos in: /etc/apt/sources.list.d/mx.list
          1: deb http://mxrepo.com/mx/repo/ buster main non-free
          No active apt repos in: /etc/apt/sources.list.d/various.list
          Active apt repos in: /etc/apt/sources.list.d/vivaldi.list
          1: deb http://repo.vivaldi.com/stable/deb/ stable main
Info:      Processes: 198 Uptime: 16m Memory: 3.54 GiB used: 1.49 GiB (42.2%) Init: SysVinit
          v: 2.93 runlevel: 5 default: 5 Compilers: gcc: 8.3.0 alt: 8 Shell: bash v: 5.0.3
          running in: quick-system-in inxi: 3.0.36


fatmac 06-30-2020 04:27 AM

Judging from that info, there shouldn't be any problem, so maybe the ram is faulty(?).

In the mean time, try just removing & re inserting the ram sticks a couple of times, to clean the terminals, it's a long shot, but might help.

Edit: Other possible cause that I can think of is a sudden temporary break in power supply, which would leave it frozen.

Pareeeee 06-30-2020 08:05 AM

Quote:

Originally Posted by fatmac (Post 6139610)
Judging from that info, there shouldn't be any problem, so maybe the ram is faulty(?).

In the mean time, try just removing & re inserting the ram sticks a couple of times, to clean the terminals, it's a long shot, but might help.

Edit: Other possible cause that I can think of is a sudden temporary break in power supply, which would leave it frozen.

Thanks, I'll give the RAM thing a try. It's just strange that it only happens when playing videos...which I think would rule out power supply.

wpeckham 06-30-2020 08:23 AM

Quote:

Originally Posted by Pareeeee (Post 6139653)
Thanks, I'll give the RAM thing a try. It's just strange that it only happens when playing videos...which I think would rule out power supply.

If running videos makes both more use of memory and more use of power than your other operations then you have not really ruled them out. I agree with the advice to reseat the memory and see if that helps.

sp331yi 06-30-2020 08:23 AM

+1 RAM
Max it out, while you're at it, as a suggestion.

Are you running a SSD, or not?

Welcome, @Pareeeee

Pareeeee 06-30-2020 10:29 AM

1 Attachment(s)
I tried taking the RAM out and plugging it back in. Didn't help. This time when I tried to play a video it froze but the mouse could still move, and I managed to get to console and bring the desktop back with "startx".

The attached image is what was on the screen after coming out of console (I had to photograph it with my phone since any time I've ever seen this message, it disappears if I press any button). I have seen this message before, but usually after the laptop comes out of sleep. This is the first time I've noticed it while trying to play videos. I just duplicated it twice.

Also interesting to note - I can play YouTube videos via the browser without any issues.


Quote:

Originally Posted by sp331yi (Post 6139661)
Are you running a SSD, or not?

Just a 640GB HDD.

sp331yi 06-30-2020 01:35 PM

Probably a bad DVD/ROM optical drive. Since streaming is no problem, it points to hardware, IMHO. Do you have an external optical drive available to try?

Pareeeee 06-30-2020 02:10 PM

I don't think CD/DVD ROM is the problem because the files I am trying to play are saved onto my desktop from my camera.

wpeckham 07-01-2020 06:35 AM

Quote:

Originally Posted by Pareeeee (Post 6139823)
I don't think CD/DVD ROM is the problem because the files I am trying to play are saved onto my desktop from my camera.

In that case the critical hardware may be your main storage or the controller for that storage. I also want to know if this is a rotational drive or SSD. Would the same thing happen attempting to display the video if it were being loaded form a USB storage device? Please test.


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