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Old 04-05-2020, 09:46 AM   #16
beachboy2
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Registered: Jan 2007
Location: Wild West Wales, UK
Distribution: Linux Mint 19.2 MATE, MX-19, antiX, Manjaro
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Blog Entries: 16

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hazel,

One for the future perhaps, if you cannot take control via ssh:

TeamViewer

https://www.teamviewer.com/en/download/linux/

Debian 10 or antiX 19:
https://linux.jadoel.info/

Ubuntu:
https://community.teamviewer.com/t5/...Ubuntu/ta-p/45

There is also AnyDesk:
https://anydesk.com/en/downloads/linux
 
Old 04-05-2020, 10:03 AM   #17
hazel
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Registered: Mar 2016
Location: Harrow, UK
Distribution: LFS, AntiX, Slackware, OpenBSD
Posts: 4,271

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I think we've cleared it! We just had a one-hour telephone session starting with sudo dpkg -C, which gave a marvellously detailed list showing exactly where each package had stopped. Exactly what I wanted. Thanks, shruggy!

We ran sudo dpkg --configure --pending as suggested by dpkg itself, and after a while everything cleared. After that, sudo apt upgrade worked. There was an unwanted library to be autoremoved and three new dependencies to be installed but I think it all went smoothly.

We shall reconvene tomorrow to try the next update and upgrade, and to check if synaptic works (she prefers to use synaptic). But I think we're over the hump.

Last edited by hazel; 04-05-2020 at 10:46 AM.
 
Old 04-05-2020, 01:42 PM   #18
beachboy2
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Registered: Jan 2007
Location: Wild West Wales, UK
Distribution: Linux Mint 19.2 MATE, MX-19, antiX, Manjaro
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hazel,

Glad to hear that you appear to have fixed the problem.
 
Old 04-06-2020, 05:07 AM   #19
hazel
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Registered: Mar 2016
Location: Harrow, UK
Distribution: LFS, AntiX, Slackware, OpenBSD
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Everything OK! Synaptic works again and the backlog of new updates that built up over the past three weeks has been cleared. I have now worked out exactly what caused the problem and have explained how to deal with similar events in future.

The stalled update included a package called apt-antix, which I assume contains updated repo addresses. apt found evidence of a previous edit in the relevant file (which must have been done by some script or other) so it asked whether it was OK to proceed and overwrite the edited file with a new one. And of course nothing more happened. It just sat and waited for an answer. And my friend thought something had gone wrong, panicked and interrupted the update. That was what left the system in such a mess.

When we cleared the blockage together yesterday, the same question came up and I told her to answer 'Y'. I've also given her a general lesson on answering questions posed by synaptic. She already knows not to OK an update that contains substantial deletions because that's not normal. Now she knows that overwriting a configuration file is nearly always OK.

All the same, when the curfew is lifted, I shall create an account for myself on that machine, so that I can log in remotely when necessary.

The whole experience makes me all the more grateful for how much more simple updating is on Slackware .

Last edited by hazel; 04-06-2020 at 05:11 AM.
 
  


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