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Old 07-19-2019, 03:56 AM   #1
Registered: May 2019
Location: Germany
Distribution: MX Linux & Linux Mint XFCE
Posts: 149

Rep: Reputation: Disabled
MX 18.3 simply will not enable Amazon Prime Movies - HELP

Geeez, I've been working on this problem for a customer of mine during the past 3 days. So far I've got about 10 hours into this and I can't believe that I haven't found a solution yet. The customer wanted to switch from Windows7 to Linux because of the stability, security, fast updates, and free software that's available with Linux. They have years of computer experience, played around with Linux for a couple of days, and were totally blown away by my custom MX 18.3 setup. It's custom because I translated everything in perfect German, to include not just app names but also descriptors, with added custom help files, and much more. The MX 18 setup itself is pretty much stock, certainly nohing important removed from it.

What they didn't tell me until after they picked up their computer, is the fact that they have an Amazon Prime account where they watch movies on their computers. Right from the start, neither Chrome nor Firefox nor Vivaldi would allow my customer to play Amazon Prime movies.

We've tried 3 different user agents on two different browsers. We've tried each user agent with several different settings. Even made sure that reboots were done and browsers opened fresh after changing settings. Although the customer is able to log in to their Amazon Prime account ... followed by searching for and then selecting a movie to play ... the outcome is always the same.

An error appears on the browser page, this video is not available. During the playback of the Video problems were detected, blah blah blah. There's also a help link for video issues, directly on the Amazon Prime movie page, but that's completely useless. It pretty much just says that any other tabs should be closed, to make sure there's no other potential interference.

Slowly but surely I'm losing my mind here. My customer never had problems logging into and watching movies on Amazon Prime with Windows 7 and Internet Exploder. Why is this such a mind-boggling problem with MX Linux and the latest 2019 browsers? You'd think that in this day and age such a problem shouldn't even exist anymore?
And yes, the latest codecs were installed via MX Tools as well.

I told my customer that if I don't find an understandable solution during the next 48 hours or so, that I may have to switch them back to Windows 10 instead since Windows 7 is not a viable option anymore. It's the last thing in the world that I want to do, because the customer is simply blown away by the performance with MX Linux ... which they'll never get out of Windows 10.
Anyone out there who knows how to fix this ???
User agent add-ons did not work on Chrome or Firefox.

Old 07-19-2019, 06:30 AM   #2
Registered: May 2019
Location: Germany
Distribution: MX Linux & Linux Mint XFCE
Posts: 149

Original Poster
Rep: Reputation: Disabled
SOLVED ... ??? ... NOT - At this time there is no real viable solution to this problem. Amazon makes it clear on their own support pages that for signed up & logged in users with Linux Machines, Prime movies will only run SD (crap quality for large displays) movies with the Chrome Browser. See this link directly from Amazon right here: There's also a German Language support page which states exactly the same thing for Linux users in Germany, available right here:

Furthermore, one of the most recent informative links that I found was this one here ... ... which is really important since the contents of the page are from 2019. The year is important because if you've read through 100+ links & pages as I have, you'll find all sorts of conflicting information about Amazon Prime movies working in Linux with Firefox, Chrome, etc. Sometime sporadically, sometimes in HD mode, other times not at all, sometimes on just one of the browsers, and yet other times on the second mentioned browser, from 2011 until 2018.

Based on those above links, I feel that it's safe to say that Amazon Prime HD Movies are simply not worth the hassle of attempting to view with a private Linux setup. I've read some information which suggests that dedicated Linux Servers are not having the same issues, but that's obviously not anything that 99% of the population would know how to, or even want to deal with.
Hope this helps some of you ...



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