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By munstah at 2006-02-26 07:37
This brain-dump may help to troubleshoot printing problems that may arise when printing to a shared Windows printer, but it will not explain how to set up a printer in the first place or how to connect to an smb printer. The network used here is set up as a workgroup.


- SuSE Linux 10.0 2.6.13-15-default
- KDE release 3.4.2 level "b"
- Printer set up under CUPS 1.1.23 as "smb://IP-server/sharename" using hpijs1300
- Windows XP SP2 connected to a workgroup
- HP PSC1350 (Canadian version of PSC1300) shared as "hp1350" from Windos PC


- Shared printer works perfectly fine when printed to from other Windows workstations.
- When printing from SuSE, the printer starts to react, but then stalls without printing a single line. The main LED blinks, print-jobs cannot be deleted under Windows. Turning the printer on and off does not solve the problem.
- No error messages in Windows. Printer shows job as "Remote Downlevel Document - printing-size (example!) 0.15kb/3.03MB"
- Print job cannot be deleted under Windows. To regain control of printer it has to be deleted, the PC has to be rebooted and the printer must be reconfigured

- The print-job also stalls under Linux, CUPS status reports "reconnecting to printer in 60 seconds" but no change in condition after several minutes wait-time.
- In contrast to Windows the print job can be paused and deleted.

- Trying different printer drivers in CUPS does not change the symptoms.
- Installing the printer using the description on <> instead of the native SuSE-KDE tools does not change the symptoms

- The printer works immediately when connected directly to the Linux box


The problem seems to be caused by the way the HP driver monitors the printer port. An additional complication can be the fact that Macromedia Shockwave associates "spl"-files as shockwave player files.
This I found out step by step when trying to find a more effective way to regain controll of the printer under Windows and with the help of the article on

- you must have local administrator rights on the PC to perform the changes
- better back up your Windows system before proceeding

Step 1: deleting the stuck print job under Windows:
- the spooler service must be stopped first: Start - Control Panel - Administrative Tools - Services - Print Spooler -"Stop"
- leave the window open, it will be needed later
- navigate to systemfolder (eg C:\WINDOWS) \system32\spool\PRINTERS
-- two files will be shown there: xxxx.shd and xxxx.spl
-- see if the spl file is described as "Shockwave Splash file": if yes, the registry key must be removed, see Step 2
-- delete the two files, close the window

Step 2: this step is only required if the spl-file is set to open with Shockwave (see above)
- run regedit and navigate to "HK classes root - .spl"
- highlight this folder and delete it

- if it's not already open run regedit now:
- navigate to: "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\hp psc 1300 series"
-- Note: the number in "Version-" may be different on your system!
- right click the key and select "Export" to back it up to a location of your choice
- look for the "Monitor"-key on the right hand side, double-click it, note down the value (most likely "hpzsnt10") and delete it
- double-click the "Dependent Files"-key and delete the line that reads "hpzsnt10.dll"
- exit the registry editor
- in Windows Explorer navigate to the equivalenty of "C:\WINDOWS\system32\spool\drivers\w32x86\hppsc_1300_series7216" and rename "hpzsnt10.dll" to "hpzsnt10.dl~"
- do the same for "C:\WINDOWS\system32\spool\drivers\w32x86\3"
- start the spooler service again

The printer now should react promptly to jobs sent from SuSE.


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