Hi forum, I'm new to linux & ubuntu and I'm hoping to learn more about them here at this forum.

But for right now, I need to ask for a little help. My boss has ubuntu installed on our computer at work, which is a brand new machine and ubuntu is the only OS on it. The problem arose, like most difficult problems do, just 2 hours before my work day was to be completed. Suddenly, out of nowhere 'Bug-Buddy' popped up with the following message:

"The information about the crash has been successfully collected.

The application that crashed is not known to Bug-Buddy therefore the bug report cannot be sent to GNOME Bugzilla. Please save a record...

(no debugging symbols found)
(no debugging symbols found)
(no debugging symbols found)
..."

I saved the record and tried to close Bug-Buddy, which then froze everything and began popping up every 2 seconds, driving me buggy! To shut down the computer I had to hold the power button to get the shut down option, and the computer took over 2 minutes to shut down.

I tried restarting from a cold boot, and as soon as the bios completed and ubuntu came up, the Bug-Buddy problem would start all over again freezing the system.

Help! I'm drowning in a sea of Bug-Buddy's!

PS. I'm writing this from my home computer since it was impossible to do so from my work computer.

OK-how long has Ubuntu been installed? Also, you should be able to use your installation disc to repair the install. Does the internet on your boss's computer have internet? If so, once you repair the OS, download ALL the updates. When I first got Ubuntu, I had to download around 142 updates. There are updates to Ubuntu all the time that fix problems like this. Another question, if you are new to Linux, why did you put it on your boss's computer?

Which version of Ubuntu are you using?

Hi Kala, ubuntu has been on the computer for maybe 2 weeks, I didn't install it, that was done by our tech department in another part of the world. Also, our techie who is a 21 yrs old male wants and has full control, so I guess there is little I can do about it (which is ok since my work load is enough as it is). It took several frustrating days, but it does seem to be working again, however it's not very stable and opening a new page in Firefox can cause it to crash.


I guess I should have introduced myself a little better. I got into computers professionally right out of high school and just before Windows 3.X. In those days we learned machine language, hexadecimal and binary. A few years before Y2K I grew tired of the tech end and removed myself to save my sanity. I'm still learning new things about computing, but I take it more from a user-end perspective now.

Hi Redeye2, we are using 'ubuntu 6.10 released 10/06' and if there are so many updates as Kala suggested, then I think we're probably lacking several dozen of them.

Thanks for the help.

Why don't you remove the bug buddy? You can do it through synaptic or from a command line: sudo apt-get remove bug-buddy

Sounds like either a hardware problem or a bad install. Your best bet is to download and burn a 6.10 install disk, then run it in live mode. If that works perfectly, then try to reinstall. Also it could be buggy experimental drivers, which someone could have installed. A clean install would fix that too.

I had a Ubuntu system that crashed constantly too, it turned out to be 5 different hardware problems. Since this system is new hopefully it is only one.


Paul

Or go into System > Administration > Services and diable the bug repporting service.

Hi everyone and thanks for the help. Our ubuntu is crashing once or twice a day like the rushed releases of Windows 98. I'm at home right now, but when I'm at work I'll try the commands to uninstall bug-buddy. Without sounding too stupid, how do I get to the command line in linux?

I can't uninstall and reinstall since I don't have admin privileges. But I have read here at this site about other linux systems that are supposed to be more stable and suggested them to my boss, who will in turn pass the info on to his boss and so it goes until it gets lost in the system of hierarchy.

I advise you don't bring age into this. I am seventeen and have installed linux multiple times. The 21-year old could be stupid or smart, but you are liable to end up insulting someone if you talk about age.

To get to a command line either open up a terminal ( Applications / Accessories / Terminal) or Alt-Ctrl-(F1-F6) log in then use Alt-Ctrl-F7 to get back to the GUI.

Are you sure you don't have the Admin password? In Ubuntu the first users is given Admin /Sudo rights by default. Admin rights can also be added to any user. If you don't know the admin/sudo password of a user with admin rights is the same as the password used to log in with. Root can be enabled and sudo disabled to make all I said null.

It still sounds like you either have a hardware problem and / or a bad install. Either have your sysadmin ssh into the box so he can see the problems for himself, or send it back to him as a defective unit. Without being le to run hardware testing tools, to reinstall, there is little you can do about this.