Hello Tommcd
I think the laptop was purchased in 2005, a Packard Bell, and I even downloaded Ccleaner to try to kill the beast, but even with Ccleaner it was impossible to locate it (and destroy!!) among all softwares.
If the topic can help other windoze hostages, this is the killer
ftp://ftp.symantec.com/misc/consumer/Rnav2003.exe
I was less lucky than the first time when looking for the name of the .exe, they seem to have an .exe for each version! Crazy!
Being so well accustomed to be a sudoer, when I was working on the xp mess, I did not think a second that I might be stopped by an admnistrator password.
This is why (and many other reasons) windoze is so unsafe :-)
Yesterday, I visited again my neighbor to show who she could use Ubuntu, have configured the printer without cd (she was already looking for the cd :-D ),wifi and comparing the speed of each system, she has admited that Ubuntu was running better than windoze.
I got news from a penguin friend who has freed two more computers!!