plj...thanks! I saw that one on another forum, but the person who was told to do that said it didn't help him, so I tried the other suggestion - the one I mention in my reply above, which worked.
However, looks like a good suggesion as well and will keep it in mind for next time.
BTW, I am also in the Tri-Cities...work in Richland, and live in Badger Canyon. Think we might have had a previous exchange some time ago.