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LXer 05-21-2009 01:31 AM

LXer: What Does a Linux Support Contract Buy?
 
Published at LXer:

Companies that traffic in free open source software don't make their money selling licenses. They make it by selling support. What's that really worth? What does a company get for support fees vs. just grabbing the software and using it with no help from the developer? What kind of company should pay for support, and what kind of company can do without it?

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