Windows updates - like playing minesweep
well, not most of them, but some. I never forget what it did to install a new and shiny DirectX update, find out that something went terribly wrong, and then
read that it can't be downgraded nor removed. 'Haha'.
You’ve promised us perfection, and we’ve foolishly believed you. Things do occasionally break, and we should expect that, but thanks to your advertising, we don’t.
That's exactly what is wrong with Apple (along their pricing). It would be with Microsoft too, if it wasn't a nature constant like fact that they just can't promise perfection nor anything close to that.
Actually, though it's not mentioned in the story itself, this is what is going wrong with Linux based operating systems too. Too easily existing users defend the greatness of Linux operating systems and may give the picture that Linux is above everything else, it's unbreakable, solid as granite rock, non-bugging and always perfect. Then a new user really thinks that's the case, finds out it isn't, and doesn't feel disappointed but betrayed - which is far worse than hearing that the OS is "just a regular OS, though different from some others, and nowadays very good-looking", trying it out for fun and finding out that it isn't bugging as much as a regular Windows install can bug.