Published at LXer:
If you were IBM what would you do? Microsoft programmers built a piece of code to allow Microsoft email software to interoperate with IBM's Domino/Lotus combo. When the code doesn't work, IBM advises users to talk to the folks who wrote the broken code, because, after all, it's Microsoft's code. Microsoft triumphantly proclaims that, unlike IBM, it will minister to people who can't make its code work, and by the way, this proves the value of its product. Huh? Most of us would take advantage of the silliness of Microsoft's position. IBM, however, hit the mattresses.