Published at LXer:
American Fiber Systems (AFS), with headquarters in Rochester, NY, provides fiber optic network services directly to enterprises and to carrier resellers. Bill Ciminelli, vice president of network development and services for AFS, noticed that internal communications were becoming increasingly difficult because the number of mobile company workers like field technicians and salespeople was growing so fast. With an old-fashioned voice messaging system separate from email and other collaboration tools, AFS workers had to manage communications from cell phones, laptops, office workstations, and company phones. Ciminelli began looking for a solution that would move AFS into the 21st century. To his surprise, he found it in Asterisk, an open source product.
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