Published at LXer:

Despite their critics, analysts at their best can bridge a significant gap between vendors and software users. Vendor marketers who create information for prospective customers are understandably sales-driven and rarely grasp how their products are deployed. The result tends to be material strong on superlatives and weak on substance. Certain features are emphasized while the processes involved in implementation are largely ignored, even though these may be more significant and costly than the software itself.

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