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He's got a valid point, but he picked a lousy example: Ubuntu needs more attention to details because it doesn't make it easy to use unsupported hardware??
Try plugging that software modem into your Apple and see how well OS X copes with it!
Apple has the luxury of only having to support their own hardware. Naturally, everything works out of the box. If you want Linux to do the same, you'll have to do the legwork yourself to buy the supported hardware.
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