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It looks like the modem is failing talking to the ISP not your box.
Make sure that you dont have any blinking red lights. Make sure that you didnt accidentally filter the data line instead of the phone line. And also if you just got this service make sure that your connection is actually enabled by your ISP. Just because you get the equipment in the mail doesnt mean you can then use it yet. I would give your ISP a call if you dont get a solid green DSL light.
Thanks Siegex for taking the time to look at this thread..
The lights are green. Except for the internet light sometimes.
The service has been turned on and I setup the account over
the phone. I used dialup to login into the sbcyahoo site and
it worked. So, the account is up and running..
Yes, the cables are correctly hooked up through the filters as well..
I don't know how much I can help you, but I can tell you that with my identical (except I'm using Debian, not Suse) setup, I was using eth0, not ppp0 (which was necessary with older modems that didn't do ppp0 for you). Now I'm using a linksys wireless router which takes care of all of that.
Anyway, you don't need roaring penguin or any other pppoe software on your machine. The 5100 takes care of that for you. If I'm correct in understanding that you're able to connect to the browser based interface in the DSL modem, and it's saying things like "PPPoe connection fail", the problem is somewhere between your DSL modem and whatever the hell that thing connects to on their end (if the problem were on your side, you wouldn't be able to connect to the modem).
There are two possibilities:
1) Something is wrong on their end which a mere mortal like me wouldn't understand. If that's the case, you're sort of screwed because SBC tech support won't help you when you tell them you're running linux.
2) Your account is not really setup - they just told you some misleading bullshit to get you off the phone (that's what tech support does). As I recall, they wouldn't set up my account over the phone, they insisted that you had to use the Windows only cd that comes with the modem, so I'm kind of doubtful that you really are set up. Despite what tech support told me, there is a way to set up your account without the windows cd: http://www.dslreports.com/faq/8346
As rsheridan6 said, you shouldnt need roaring penguin/adsl-setup with the 5100 model. As long as you configure it to do 'ppp on the modem' then all you have to worry about are ethernet interfaces ie. eth0/eth1.
Here is the 'connection information' on the web interface for my modem
User ID sean.X@sbcglobal.net
Connected at 1536 Kbps (downstream)
256 Kbps (upstream)
IP Address 67.125.84.X
IP Gateway 67.125.87.X
DNS Servers 188.8.131.52 dns1.snfcca.sbcglobal.net
Mode PPP on the modem (Public IP for LAN device)
Modem Name SpeedStream
Serial Number 2000B23686XXX
Software Version 184.108.40.206
MAC Address 00:0B:23:68:XX:XX
First Use Date 2004/06/19 16:22:58 GMT
Modem IP Address 192.168.0.1
Ethernet Status Connected
Ive highlighted the important line in bold above. Note that there are really two options in that line, one is ppp on the modem and the other is that its passing a public IP to the LAN interface which basically puts the modem in bridged mode. Having a public IP inst really necessary but it makes it much easier to configure iptables rules.
Also as mentioned tech support will just tell you to go F yourself if you mention the word linux. So what I would do is see if you can get a windows box temporarly and see if that works. If not then you can run through all the BS with tech support until they have no choice but to send your ticket to one of the field techs to see whats really going on.
By the way, if you go to the check information section on the modem and you dont get all PASS's then that is something your ISP needs to resolve for you. If they dont just threaten them to go elsewhere and if they threaten you with cancelation fees tell them they will find themselves in small claims court for breech of contract since they didnt provide the service you are paying for.
So you should be able to login through the interface
on the modem, right?
I tried my first call to tech support, tier one.
Basically the guy told me to reset the modem on the
bottom. And that he can't help me because I'm using linux.
Any suggestions on how to get to tier two to talk to
a real tech?
I tried explaining to him that it couldn't establish a pppoe
connection on their end, but he just kept ignoring me.
I told him my eth0 was working to the modem, etc.
If I get to a higher tier, do you think the techs would be willing
to help me out?
If I set it up for PUBLIC IP FOR LAN SERVICE, does that
mean I have to have the pppoe client software set up,
like R.P. ?
I have 30 days to try the service without any obligation.
So, I thought I'd give it a shot..
Your first mistake was telling them you are using linux, rsheridan6 clearly warned you above NOT to do this. For your sake I hope they didnt note that you are using linux on your account.
I would call them up again, and this time say you are on windows. If they ask you to do some windows specific task, just go along with it like you are doing it. Keep relating the fact that the modem is faling to talk to THEM not you (assuming the Ethernet gives you a PASS).
And no, you DO NOT need any RP software at all to do both ppp on the modem and WAN or LAN ip on the interface.