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I have a LinuxCertified laptop (AMD Athlon 64 Mobile) running SuSE 10.0 (x64_64). For a while, it's bee crashing unexpectedly. It started off that it was overheating and then just shutting off. I figured it was due to the overheating. Once I vacuumed it out, it seemed fine. It happened a few times in a row, every few days, for a week or so. Then it let up for about 2 months. The laptop is on 24x7.
It just started happening again today. I was browsing the web, then the mouse froze, hung like that for a second or so, and then hard power down. I opened it up and vacuumed, and also noticed a pretty large amount of heat, but it seemed to be radiating from the hard drive.
I can't trace any software problems in the logs. Any thoughts? Has anyone heard of any hardware problems that could cause this? How about software.
Some pertinent log entries:
the last entries in /var/log/warn before crash:
Dec 19 19:43:57 antmanLaptop smbd[6346]: [2006/12/19 19:43:57, 0] printing/print_cups.c:cups_cache_reload(85)
Dec 19 19:43:57 antmanLaptop smbd[6346]: Unable to connect to CUPS server localhost - Connection refused
Dec 19 19:44:02 antmanLaptop kernel: ACPI-0071: *** Warning: Invalid 'package' argument
Dec 19 19:44:02 antmanLaptop kernel: ACPI-0285: *** Warning: Invalid _PSS data
Dec 19 19:44:02 antmanLaptop kernel: cpu_init done, current fid 0x0, vid 0x18
Dec 19 19:44:02 antmanLaptop SuSEfirewall2: Warning: ip6tables does not support state matching. Extended IPv6 support disabled.
Dec 19 19:44:07 antmanLaptop udevd[2288]: get_netlink_msg: no ACTION in payload found, skip event 'mount'
Dec 19 19:44:10 antmanLaptop udevd[2288]: get_netlink_msg: no ACTION in payload found, skip event 'umount'
Dec 19 19:45:00 antmanLaptop hp: unable to open /var/run/hpiod.port: No such file or directory: prnt/hpijs/hplip_api.c 75
<END OF LOG BEFORE CRASH>
In the last kdm.log before crash:
FATAL: Module fglrx not found.
[drm] failed to load kernel module "fglrx"
FATAL: Module fglrx not found.
[drm] failed to load kernel module "fglrx"
(EE) fglrx(0): DRIScreenInit failed!
<END OF LOG BEFORE CRASH>
Any suggestions for other places to look? Other logs to post? How do I start to narrow down a hardware problem?
The manufacturer only has a 1 year warranty, they want something like $200 just to look at it... and if I have to spend that much without even knowing what the repair bill will be, I;d rather just save up for a brand name laptop.
You can use the smartctl command to check the temperature and health of the hard drive. If the drive temperature is consistently high, it's usually an indication of imminent failure (drive bearing). For example:
Code:
# smartctl -iAH /dev/hda
smartctl version 5.36 [i686-redhat-linux-gnu] Copyright (C) 2002-6 Bruce Allen
Home page is http://smartmontools.sourceforge.net/
=== START OF INFORMATION SECTION ===
Model Family: Hitachi Travelstar 5K100 series
Device Model: HTS541080G9AT00
Serial Number: 12345678901234
Firmware Version: MB4OA60A
User Capacity: 80,026,361,856 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 6
ATA Standard is: ATA/ATAPI-6 T13 1410D revision 3a
Local Time is: Wed Dec 20 08:02:07 2006 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 062 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 040 Pre-fail Offline - 0
3 Spin_Up_Time 0x0007 145 145 033 Pre-fail Always - 2
4 Start_Stop_Count 0x0012 092 092 000 Old_age Always - 13572
5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 040 Pre-fail Offline - 0
9 Power_On_Hours 0x0012 088 088 000 Old_age Always - 5345
10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 70
191 G-Sense_Error_Rate 0x000a 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 8
193 Load_Cycle_Count 0x0012 052 052 000 Old_age Always - 487489
194 Temperature_Celsius 0x0002 141 141 000 Old_age Always - 39 (Lifetime Min/Max 22/53)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 1
197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
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