Ok, I just thought of something. When we got the cable modem I wasnt using Linux. When I did an install, I configured it to the modem. Now she is still using cable, but she has a different modem since she also has the cable phone. Could this be what the problem is? If so, how can I fix this? Like I said, Im not in front of the computer so everything that we do, has to be somewhat easy sinc shes going to be the one typing in the commands. Thanks again.