LinuxQuestions.org
Share your knowledge at the LQ Wiki.
Go Back   LinuxQuestions.org > Forums > Linux Forums > Linux - Distributions > Slackware
User Name
Password
Slackware This Forum is for the discussion of Slackware Linux.

Notices

Reply
 
Search this Thread
Old 05-19-2008, 03:31 PM   #1
terminus
LQ Newbie
 
Registered: May 2008
Posts: 3

Rep: Reputation: 0
Slackware subscription problem


Hello,

I had a subscription to slackware from probably 8 to version 9. I cancelled it prior to the release of version 10. However, I still received and was billed for 10. I called the slackware store and sent an e-mail and never got a response. I called my credit card company and filed a fraud charge against the store and finally got a call back from Slackware. They told me they cancelled my subscription and I would no longer be billed. I received version 12 today...

I called and left a message and I am awaiting a response. I am really not happy that I continue to be charged for the subscription when I have been told it was cancelled. I will have to file another fraud charge against Slackware if I do not receive a response.

Does anyone have any suggestions on a better way to get in contact with the company? Anyone else had this problem? This does not seem like something I would expect from Slackware...
 
Old 05-19-2008, 03:42 PM   #2
SqdnGuns
Member
 
Registered: Aug 2005
Location: Fountain Valley, CA / Thailand
Distribution: Slackware64 14.0
Posts: 981

Rep: Reputation: 88
Why not e-mail Pat directly?
 
Old 05-19-2008, 03:54 PM   #3
terminus
LQ Newbie
 
Registered: May 2008
Posts: 3

Original Poster
Rep: Reputation: 0
Quote:
Originally Posted by SqdnGuns View Post
Why not e-mail Pat directly?
I have sent e-mail to info and webmaster@slackware...I don't know his e-mail. I assumed the proper form of contact would be to use the numbers and e-mail information provided by the slackware store. I would be happy to try an alternative form of communication however.
 
Old 05-19-2008, 04:03 PM   #4
lemmy_kilmister
LQ Newbie
 
Registered: Sep 2003
Posts: 14

Rep: Reputation: 0
Hi terminus,
Quote:
Originally Posted by terminus View Post
Does anyone have any suggestions on a better way to get in contact with the company? Anyone else had this problem?
Try this address:

info@store.slackware.com

I have had email contact with a woman who runs the Slackware store several times and I always received an answer within two days.

Best regards
lemmy

Last edited by lemmy_kilmister; 05-19-2008 at 04:08 PM.
 
Old 05-20-2008, 07:49 AM   #5
terminus
LQ Newbie
 
Registered: May 2008
Posts: 3

Original Poster
Rep: Reputation: 0
Got a response

About 2 hours after my post I got a response from the slackware store. A lady called me and I talked to her about my account. She looked up the subscription and said that I was entered into their system multiple times. They had cancelled my subscription previously but since I was in there several times they were still shipping to me. I was told that all the entries they had made for me into their database are now cleared up and I should no longer receive shipments. The good thing is they refunded my money for this shipment. I never did receive refunds for the previous years shipments but at least next year (supposedly) I should not be charged again for another shipment. However, the lady that talked to me seemed to have an attitude that it was my fault this had happened. She was nice in refunding my money however the tone she took with me was condescending which was not very good customer service at all. Either way - I'm just glad to have that over with.
 
Old 05-20-2008, 08:01 PM   #6
jong357
Senior Member
 
Registered: May 2003
Location: Columbus, OH
Distribution: DIYSlackware
Posts: 1,914

Rep: Reputation: 52
Doesn't sound too odd to be honest. My subscription was just canceled out of the blue with no input from me. Card was still valid and funds available... They just stopped billing me. I didn't bother inquiring as to why. Just downloaded it instead...

Seems like the Slackware store could use some house keeping. That was my impression anyway...
 
  


Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Subscription TL_CLD Slackware 1 05-16-2008 09:45 AM
Waiting on subscription rigelan Slackware 4 10-19-2006 04:55 PM
LFS subscription problem dowmun Linux From Scratch 1 08-17-2003 09:25 AM
A problem on subscription to threads koyi LQ Suggestions & Feedback 2 07-25-2003 12:13 PM
thread subscription??? mrtwice LQ Suggestions & Feedback 4 06-10-2002 12:04 AM


All times are GMT -5. The time now is 01:35 AM.

Main Menu
My LQ
Write for LQ
LinuxQuestions.org is looking for people interested in writing Editorials, Articles, Reviews, and more. If you'd like to contribute content, let us know.
Main Menu
Syndicate
RSS1  Latest Threads
RSS1  LQ News
Twitter: @linuxquestions
identi.ca: @linuxquestions
Facebook: linuxquestions Google+: linuxquestions
Open Source Consulting | Domain Registration